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Payment Operations Specialist International

Dotworld
Contract type
Ongoing
Work mode
Remote · Europe
Experience
Senior · 5+ years

Job description

A Payment Operations Specialist International role at DotWorld, running and expanding the company's payment chain across international markets, combining operational and strategic work.

At a glance

Employment
Full-time · Employee (employment agreement)
Work mode
Remote · Europe
Languages
French – fluent, English – B2

What you'll do

  • Operate the daily payment chain: accounts, PSP configurations, routing, billing
  • Handle incidents and operational issues from analysis (logs, data, API) to resolution
  • Maintain procedures, documentation and PSP account access
  • Be the internal expert on PayPal, Apple Pay, Google Pay and local payment methods
  • Build the payment methods roadmap per market
  • Track payment method performance: success rate, conversion, cost
  • Propose new payment methods to product teams and support their deployment
  • Know PSP and acquirer capabilities by region: local acquiring, currencies, tokenization, local methods
  • Monitor the ecosystem and new solutions
  • Provide operational and functional expertise to the Head of Payment in partner selection and tenders (PSP, billing, orchestration)
  • Manage day-to-day relationships with certain international providers and acquirers
  • Frame projects: needs, functional specifications, target process
  • Coordinate implementation with Tech and squads through testing and production release
  • Formalize the standard for opening a new merchant account (MID) or new market
  • Identify and drive payment conversion levers: methods offered, data sent to banks, authorization, rebills
  • Build the business case for each market opening with the Data team
  • Negotiate and challenge every cost line to control fees

What we're looking for

  • Minimum 5 years of experience in the payments world
  • Experience on the PSP side (account management, solutions engineering, implementation management) or merchant e-commerce/SaaS side managing and customizing payment solutions
  • Operational experience in daily PSP account management
  • Experience implementing payment solutions with technical teams: specifications, testing, production release
  • Mastery of PayPal and Apple Pay and Google Pay wallets
  • Good knowledge of the international PSP and acquirer ecosystem
  • Solid technical understanding without being a developer: read logs, check API calls, analyze flows
  • Comfortable with data: read a dashboard, formulate an analysis, interpret a test
  • Hybrid profile able to move from strategy to operational detail
  • Rigor and decision-making sense: move fast but well
  • Cost-killing reflex: negotiate and optimize every cost
  • Cross-functional, comfortable engaging teams without hierarchical authority
  • Pedagogical, able to upskill counterparts
  • Fluent French, the main working language
  • English at minimum B2 level, assessed during the recruitment process

Nice to have

  • US market experience, LATAM or Asia exposure, scale-up experience
  • Knowledge of subscription billing platforms and payment orchestrators
  • Fluent English is a real plus, used daily with international providers and acquirers

Your team

Risk & Payment

Reports to Grégory EDOIRE, Head of Payment; works daily with Christopher HAUCK, Head of Partnerships, and a future Risk & Compliance Specialist, plus the Data team, product squads and Tech team.

Benefits

  • A payment environment to build, with real business impact
  • At the heart of payment activity: payment methods, new local players, new solutions
  • Opening new international markets, from analysis to production release
  • A cross-functional role in contact with all SaaS in the portfolio
  • Strong autonomy in a scale-up environment where decisions are made fast
  • Remote work from any European country
  • Work remotely from a different time zone for one month
  • Tailored vacation: take the leave you need
  • Flexible hours
  • Two seminars per year
  • Hybrid option in Lausanne with modern offices, sport access, parking and travel expense contribution

How to get hired

  1. 1Discovery interview with Talent Acquisition Manager Noémie - 30 min
  2. 2Live case study with Head of Payment Grégory and Head of Partnerships Christopher - 1h30
  3. 3Culture interview with Head of HR & Finance Matteo - 1h
  4. 4One reference check with a former manager

Apply

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About Dotworld

A Venture Builder and SaaS Studio

DotWorld is a Venture Builder and SaaS Studio building robust, intuitive SaaS products, deploying them internationally through translation and localization, and accelerating with SEO and SEA acquisition.

Mission

To design, launch and scale several SaaS products in parallel, creating concrete tools that simplify daily life for millions of people worldwide.

Key facts

  • 50+
  • SaaS / Venture Builder
  • More than 50 million visitors per year
  • No fundraising: 100% self-funded growth
  • Profitable from the first year
  • From 1 to 50+ employees in 4 years
  • 90% of the team works remotely
  • Fully distributed team

What they value

  • Performance: obsessed with impact
  • Ownership: act like an owner
  • Integrity: honesty, consistency and professional courage
  • Test, Learn, Scale culture