Payment Operations Specialist
Job description
A Payment Operations Specialist role at Capchase, owning daily payment operations such as deal deployment, payouts, collections, and reconciliations, while investigating issues and improving processes. The role sits at the center of the business, coordinating with Finance, Capital Markets, Risk, Product, and Engineering.
At a glance
- Work mode
- Remote
- Languages
- English – fluent
What you'll do
- Review, validate, and deploy approved deals, ensuring financial details, documentation, payment schedules, and approvals are accurate.
- Execute and monitor vendor payouts, customer collections, refunds, and other money movement activities across payment rails and currencies.
- Perform daily cash and payment reconciliations, investigate discrepancies, and resolve failed, returned, duplicate, or misapplied transactions.
- Independently manage time-sensitive priorities while maintaining accuracy and meeting banking deadlines.
- Challenge unusual transactions, inconsistent information, or suspicious payment instructions before processing.
- Investigate operational issues and platform bugs, identify root causes, assess their broader impact, and drive resolution.
- Develop a strong understanding of our platform and the end-to-end transaction lifecycle, from deal origination through funding and repayment.
- Identify opportunities to simplify, automate, and scale workflows using modern tools, including AI agents and automation.
- Partner with Product and Engineering to improve platform functionality, test solutions, and strengthen operational controls.
- Coordinate with Finance, Capital Markets, Risk, Collections, and Customer Operations to resolve issues and ensure smooth handoffs.
- Communicate blockers, risks, and outstanding items clearly and proactively, following through until resolution.
- Support operational reporting, month-end reconciliations, and other cross-functional initiatives.
What we're looking for
- 2+ years of experience in operations, payments, treasury, or another analytical, execution-focused role, ideally in a fast-paced environment.
- Exceptional attention to detail and critical thinking.
- Strong analytical and problem-solving skills, with confidence working with large datasets and investigating complex issues.
- Curiosity and a systems mindset.
- Strong ownership and independence.
- Comfort with technology, including Excel/Google Sheets, new platforms, and an interest in AI tools and automation.
- Familiarity with US payment rails, including ACH and wire transfers, or comparable payment systems.
- Excellent communication skills and the ability to collaborate effectively across teams.
- Ability to prioritize and maintain accuracy in a fast-paced, time-sensitive environment.
- Fluent English, written and spoken.
- Availability to work US Eastern/Central business hours.
Nice to have
- Experience in fintech, lending, banking, or B2B payments.
- Familiarity with SQL, BI tools, scripting, or automation platforms.
- Experience improving operational processes, controls, or internal systems.
- Experience using AI agents or automation tools in daily workflows.
- Spanish fluency.
Your team
Payment Operations
Payment Operations sits at the center of our business, where everything from deal origination and approvals to funding and customer repayments comes together. Our team ensures deals are accurately deployed, funds move on time, and every transaction is properly reconciled.
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About Capchase
The modern platform for financing leading enterprise solutions
Capchase embeds flexible payment terms directly into the sales workflow, helping teams close faster without the friction of a separate financing system. It is built for direct and channel sales motions, with $2B+ funded, approvals in seconds, and a seamless experience for both sellers and buyers.
Mission
Transform how hardware and software companies sell and get paid, revolutionizing the equipment financing space
Key facts
- 80+ Capchasers
- 2020
- fintech
- $2B+ funded
- Approvals in seconds
- Raised $700M+ in equity and debt
- Scaled from four co-founders to 80+ Capchasers across 10 markets
- 10K+ active vendors, channel partners and buyers
- Team representing over 15 nationalities
- Active in 10 markets
- Top decile YoY growth
- Reached the top of the Installment Payment, BNPL category on G2 in December 2024, #1 in B2B
- Named a 2026 Monitor Best Company in Innovation
Partners & customers