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Payment Collections Specialist
Contract type
Ongoing
Work mode
Remote
Experience
Mid-level · 2+ years
Job description
A Payment Collections Specialist role in Lodgify's Customer Success team, focused on customer retention, collections and account upgrades. The position is fully remote and involves mostly phone-based customer contact.
At a glance
- Employment
- Full-time
- Work mode
- Remote
- Languages
- English – fluent
What you'll do
- Manage cancellation requests, focusing on retaining customers by understanding their concerns and offering personalized solutions.
- Oversee billing and collections, proactively contacting customers by phone, informing internal teams, and optimizing processes.
- Identify upsell opportunities and offer relevant account upgrades.
- Assist customers with billing inquiries and payment issues via phone, email, and chat.
- Contact customers via phone and email to recover overdue amounts while maintaining a positive relationship.
- Collaborate across teams to report issues, suggest product improvements, and contribute to key projects.
- Document key activities and insights gathered throughout the collection process and ensure appropriate follow-up.
- Use negotiation skills to address customer concerns and provide the best solutions for both parties.
- Adhere to established procedures while demonstrating independent problem-solving skills.
- Maintain active engagement with the team through chat and other channels to ensure collaboration and support.
What we're looking for
- Minimum 2 years of experience in a related role.
- Confident and proactive in engaging with customers over the phone.
- Fluent in English (excellent written and verbal communication skills).
- Excellent organization and negotiation skills.
Nice to have
- Customer retention experience is ideal but not mandatory.
- Sales-related experience is a plus.
- Additional languages like German, Italian or French.
Your team
Customer Success
Benefits
- The freedom to work from home.
- Salary in EUR/USD.
- Expense Coverage for Computers & Gadgets.
- Great culture & working environment with an international team of over 60 different nationalities.
- Referral program that offers paid compensation.
- Endless opportunities for growth and development.
- Virtual team activities.
Apply
About Lodgify
Leading the vacation rental industry
Lodgify is a fast-growing scale-up company leading the vacation rental industry. Backed by $30M in funding, our platform empowers property owners and managers worldwide to efficiently manage and grow their business through technology.
Key facts
- 380+ people
- Barcelona
- Vacation rental software
- Backed by $30M in funding
- Team of 380+ people representing over 60 nationalities
- Headquartered in Barcelona
What they value
- Diversity
- Belonging
- Contagious energy
- Hard work
- Passion