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Partner Success Manager - 100% Remote - Philippines
Contract type
Ongoing
Work mode
Remote · Philippines
Experience
3 years
Job description
A Partner Success Manager role at Hostaway owning day-to-day relationships, onboarding, and operational success of Marketplace partners. The role is fully remote but requires the candidate to be based in the Philippines and to regularly overlap with Eastern Time business hours.
At a glance
- Employment
- Full-time
- Work mode
- Remote · Philippines
- Languages
- English – fluent
What you'll do
- Independently own day-to-day Marketplace partner relationships, covering new inquiries, outreach, follow-ups, and ongoing communications
- Proactively identify partner needs, challenges, and opportunities to improve the partner experience
- Own partner onboarding from initial engagement through go-live, coordinating technical certification, compliance, and integration readiness with internal teams
- Maintain accurate partner listings, records, tracking, and reporting across Hostaway's Marketplaces, including offboarding when required
- Handle partner support requests with initial troubleshooting, coordinating resolution across Product, Support, and other internal teams while escalating significant issues
- Support partner communications and marketing initiatives in collaboration with internal teams
- Monitor partner engagement, adoption, and performance to identify opportunities for improvement
- Identify recurring operational bottlenecks, improving workflows, documentation, and automation to support a scalable Marketplace ecosystem
What we're looking for
- Strong communication and relationship-building skills, with excellent written and verbal English and confidence engaging external stakeholders
- A proactive self-starter who spots what's broken or slowing things down, proposes solutions without being asked, and follows through to completion
- A hands-on, team-first mindset, willing to jump in wherever needed
- Strong problem-solving skills, with the ability to turn messy, recurring issues into simple processes or automations, ensure processes are followed, and improve them when they aren't working
- Excellent organizational skills and accountability, with the ability to manage multiple priorities, coordinate stakeholders, and deliver results independently
- Relevant professional experience in a customer-facing, operational, project management, or coordination role, with confidence using digital tools and working in a remote environment
- Flexibility to cover Eastern Time (ET) business hours
Your team
Marketplace
Benefits
100% Remote: no physical offices; work from home office, co-working space, or anywhere in your country of residence; temporary work from another country with lead's approval
- Competitive Compensation: competitive pay based on market rates in the country of the applicant
- Yearly Team Offsite: once a year, every department gets together in person
- Equity: stock options in a fast-growing and profitable company
- Values-Driven Leadership
- Professional Growth: learning and development opportunities and career advancement
- Annual Paid Leave: amounts vary by country and aligned with country and/or contract-specific norms
- Geographic Specific Benefits: country-specific benefits such as Health Insurance and Pensions where customary
- Dynamic Team Culture: global company with team members in over 40 countries
How to get hired
- 1You will receive an email from the Talent Acquisition team after your application has been reviewed alongside the qualifications for this role and the qualifications of others who have applied
Apply
About Hostaway
A SaaS startup transforming the vacation rental industry
Hostaway is a SaaS startup transforming the vacation rental industry, with innovative solutions and partnerships with giants like Airbnb, VRBO, and Booking. It is a profitable and growing company with team members in over 40 countries.
Key facts
- SaaS / vacation rental software
- Recently raised a $365 million funding round
- Profitable and growing company
- Team members in over 40 countries
- No physical offices
Partners & customers
AirbnbVRBOBooking
What they value
- Customer-centric core values