M
Partner Strategy and Delivery Manager
Contract type
Ongoing
Work mode
Remote · UK
Experience
3 years
Job description
A Partner Strategy and Delivery Manager role in Monzo's Global Ops team, responsible for designing and leading complex programmes with outsourced partners and offshore sites through delivery, stabilisation and handover.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote · UK
- Pay
- GBP 51,200 – 64,700 / year
What you'll do
- Translate strategic objectives into clear, actionable delivery roadmaps—defining scope, workstreams, sequencing, success metrics, and required analytical inputs for complex initiatives
- Establish end-to-end plans, milestones, and proportionate governance models to manage dependencies, guide cross-functional inputs, and maintain clear stakeholder visibility
- Design implementation, stabilisation, and handover strategies from kickoff, dynamically adapting programme parameters as business conditions evolve to ensure seamless transition to BAU
- Deconstruct ambiguous strategic issues into clear workstreams, synthesising operational data, partner insights, and team findings to isolate systemic estate themes from domain-specific matters
- Evaluate estate-wide processes, services, and locations to build practical, evidence-based options that clearly articulate trade-offs, operational impacts, and strategic pathways forward
- Own the development of robust business cases, thoroughly detailing customer value, financial costs, operational benefits, dependencies, risks, and counterfactual impacts
- Partner with Product and Technology leads to design system and process optimisations that maximise operational efficiency, customer experience, and commercial return
- Author high-impact program proposals, decision papers, and leadership presentations to drive clarity and enable informed executive decision-making
- Lead complex programmes from kickoff through to realised outcomes, serving as the primary point of contact coordinating workstreams, dependencies, and key decisions across Global Ops, GCOO, and partner organisations
- Direct partner working sessions to set delivery expectations, maintaining active hands-on involvement in critical path tasks while constructively challenging delays and ownership gaps
- Embed customer, risk, regulatory, and resilience standards throughout programme design, continuously tracking performance against target metrics and adjusting execution to guarantee benefit realisation
- Oversee implementation and stabilisation through to formal BAU handover—ensuring documented ownership and metrics—and conduct post-delivery reviews to capture strategic learnings for future initiatives
- Guide more junior colleagues across program workstreams, providing clear strategic context, quality assurance, and constructive coaching while empowering autonomous delivery
- Share emerging risks, dependencies, and themes with the Strategy Lead while contributing to consistent, pillar-wide governance, business case, and benefit-tracking frameworks
- Lead ad-hoc cross-functional initiatives across teams and partners, traveling periodically across UK and international locations to support discovery, sourcing, mobilisation, and stabilisation
What we're looking for
- Significant experience designing and delivering complex projects or programmes across multiple teams, stakeholders and external partners
- Essential experience working with outsourced operations, suppliers or third party partners
- Ability to travel within the UK and internationally when required
- Proven ability to take an agreed strategic priority or ambiguous problem and turn it into a clear programme approach and route to delivery
- Strong programme design and delivery skills, including scope definition, workstream design, planning, governance, risk management, dependency management, success measures and handover
- Experience setting meaningful programme outcomes, measures and expected benefits and monitoring delivery against them
- Strong analytical and problem solving skills, with the ability to bring together quantitative and qualitative evidence and turn it into a clear recommendation
- Experience developing or owning high quality business cases, proposals and decision materials
- Sound commercial and operational judgement, with the ability to balance customer outcomes, quality, risk, resilience, flexibility, cost and long term value
- Proven ability to influence leaders, operational teams and external partners across organisational boundaries
- Strong stakeholder leadership skills, with the ability to create clarity, resolve ambiguity and maintain momentum across a complex programme
- Confidence leading partner conversations and constructively challenging missed commitments or weak outcomes
- Excellent written and verbal communication skills, including the ability to structure complex information into clear proposals, papers and presentations
- The ability to coordinate and challenge the work of others while coaching and supporting less experienced colleagues
- Strong organisation and prioritisation skills, with the ability to manage changing priorities and several dependencies without losing focus on the intended outcome
- Experience working in a regulated or customer sensitive environment, with sound judgement on customer impact, governance and control
- A collaborative and challenging approach, with the confidence to question assumptions, address difficult issues and bring stakeholders together around a clear outcome
Nice to have
- Experience within financial services, global operations, partner estate planning, mobilisation, transition or Product and Technology enabled operational change
Your team
Global Ops Team
Team responsible for delivering great service regardless of where it is delivered, turning partner estate direction into successful outcomes through programme design, coordinated delivery and strong ownership across teams and partners.
Benefits
Distributed working within the UK (with ad hoc meetings in London) and essential international travel to our offshore partner sites
We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup
- £51,200 - £64,700 + Incentive awards + Benefits
How to get hired
- 1Application questions
- 230 minute Recruiter Call
- 3Practical take-home task
- 4Competency-based interview around Stakeholders and Values
Apply
About Monzo
We're on a mission to make money work for everyone.
Monzo started as a prepaid card and its product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, they offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK. UK customers can also save, invest and combine their pensions with Monzo.
Mission
Make money work for everyone
Key facts
- Banking
- Started as a prepaid card
- Product offering has grown a lot in the last 10 years in the UK
- Offers personal and business bank accounts, joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK
- UK customers can save, invest and combine their pensions with Monzo
- Hot coral cards and get-paid-early feature
- Financial education on social media and award winning customer service
- Sites in India, Romania and South Africa, with plans underway for the EU