Partner Solutions Architect (Pan-EMEA GSI)
Job description
Partner Solution Architect at Datadog, acting as a trusted technical advisor for channel partners within the Channels & Alliances segment. The role supports partner technical initiatives such as cloud migration, application modernization and DevOps transformation, and drives partner enablement and adoption of Datadog.
At a glance
- Work mode
- Hybrid
What you'll do
- Ensure the successful onboarding, training, enablement, and certification of partner technical resources
- Participate in periodic joint business planning and review sessions to ensure direct alignment between Datadog and Partner technical teams
- Collaborate internally to support Partner technical initiatives such as end-customer demonstrations and proofs of value; partner team enablement workshops; assessment, advice, and coaching on lead practices
- Advocate on behalf of Partners' technical concerns (use cases, feature requests, support issues) with Datadog internal teams and personnel, helping to bring those concerns to resolution
- Analyze and understand Partner service offerings on a regular basis and provide recommendations to enhance the value of those services through greater or improved adoption of Datadog features and capabilities
- Collaborate with Datadog's product management, engineering and technical services teams to help identify and prioritize new features and capabilities
- Continuously help curate and evolve lead/best practices for Datadog platform adoption and success
What we're looking for
- Possess a solid technical grounding with hands-on experience of IT Development and/or Operations
- Demonstrable track-record and never-ending passion for learning; typically 10-15 years of experience in a customer or partner facing technical role
- Self-starter, tech-savvy professional with solid business acumen; ability to articulate Datadog value from server room to boardroom
- Confident presentation skills
- Hands-on experience in two or more of the following areas: Observability (Datadog, Splunk, AppD, New Relic or Dynatrace); Public Cloud (AWS, Azure, GCP, or Alibaba); Containerization (Docker, Kubernetes, OpenShift, Cloud Foundry); Dev/Scripting (Python, Javascript, Ruby, Perl, PHP, Go); Config Mgmt (Terraform, Ansible, Puppet, Chef); CI/CD (Jenkins, Gitlab)
Nice to have
- Previous experience working in a technical role for or supporting channel partners (Systems Integrators, Managed Services Providers)
- Previous experience using Datadog and/or other cloud monitoring tools (APM, Infrastructure, Logs, Synthetics, NPM)
- Previous experience with root-cause-analysis, troubleshooting, debugging
Your team
Channels & Alliances
Datadog's in-house product experts; the technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful.
Benefits
- Best-in-breed onboarding
- Generous global benefits
- Intra-departmental mentor and buddy program for in-house networking
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- Continuous professional development, product training, and career pathing
- An inclusive company culture, able to join our Community Guilds and Inclusion Talks
Apply
About Datadog
The leading observability and security platform for the AI era
Datadog provides businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders.
Key facts
- Observability and security platform
- Trusted globally by Fortune 500 companies and high-growth AI leaders
- Operates as a hybrid workplace
What they value
- Inclusive company culture
- Community Guilds and Inclusion Talks
- Equal employment opportunity