M
Partner Risk Delivery Lead
Contract type
Ongoing
Work mode
Remote · UK
Experience
Lead / principal · Not stated
Level inferred from job title
Job description
Partner Risk Delivery Lead at Monzo, responsible for independently operating the Partner Risk Management framework across the global partner estate, maintaining risk records, controls, evidence and assurance activity, and driving issues through to closure.
At a glance
- Work mode
- Remote · UK
- Pay
- GBP 41,300 – 52,250 / year
What you'll do
- Maintain an accurate and joined up record of partner risks, controls, requirements, evidence, owners, actions, subcontractors and dependencies across the global partner estate
- Support RCSAs and other risk assessments by gathering evidence, maintaining the partner risk position and ensuring changes in services, locations, controls or dependencies are reflected promptly
- Coordinate the day to day delivery calendar for control reviews, evidence updates, assurance activity, resilience testing, reporting and agreed remediation deadlines
- Deliver proportionate control reviews outside formal independent effectiveness testing, working with control owners and partners to confirm that controls remain fit for purpose
- Identify controls that are unclear, outdated, inconsistently applied or no longer appropriate and agree routine actions within delegated scope, escalating material concerns to the Partner Risk Manager
- Maintain partner risk indicators, control status, evidence refresh dates and agreed thresholds; investigate unusual trends and turn findings into clear actions or escalations
- Coordinate Global Ops input into TPRM supplier assurance activity, gathering complete evidence, operational context, known concerns and operational contacts within agreed timescales
- Work directly with partner account teams and risk leads to explain Monzo's requirements, obtain supporting evidence, review agreed controls and drive actions through to completion
- Review evidence critically, challenge incomplete or unclear responses and decline proposed issue closure where the agreed standard has not been met
- Maintain records and supporting evidence from standard operational checks completed during Global Ops partner visits, including observations of physical access, desktop security and local control execution
- Travel periodically to partner locations and independently complete more detailed operational risk reviews, prioritised according to partner criticality, incidents, control concerns and assurance findings
- Maintain organised and accessible evidence so Global Ops remains ready for TPRM assessments, second line reviews, Internal Audit, External Audit, compliance assurance and relevant regulatory requests
- Maintain a complete view of open partner risk issues, control gaps, assurance findings and remediation actions, ensuring owners, dates, dependencies and required closure evidence are clear
- Own the detailed risk workstream for material partner caused or partner wide incidents, capturing risk and control implications, coordinating specialist input and maintaining actions through to closure
- Challenge progress where actions are delayed, the proposed response does not address the underlying risk or closure evidence is insufficient
- Escalate control failures, missed commitments, repeat issues and barriers to remediation to the Partner Risk Manager and appropriate accountable owner
- Ensure material incidents, assurance findings and control failures result in appropriate root cause analysis, lessons learned and updates to risks, controls, contracts, contingency plans or operating practices
- Maintain a clear record of the most material contractual risk and control obligations, including the evidence required to demonstrate whether they are being met
- Monitor compliance with contractual obligations and identify where requirements are unclear, outdated or not being delivered; escalate gaps to the Partner Risk Manager and Relationship Management
- Support the risk input required for contract amendments, renewals and change controls by gathering evidence, documenting gaps and confirming practical requirements
- Help new partners, locations and services understand and embed Monzo's established risk, control, evidence and assurance expectations during onboarding
- Support material service changes, transitions and exits by applying the established risk readiness framework and ensuring actions, evidence and residual risks remain visible
- Support the development, maintenance and testing of the partner component of the wider Operations business continuity and operational resilience approach
- Coordinate partner input into resilience plans and exercises, maintain evidence of testing and ensure identified gaps and learning are translated into clear actions
- Produce clear and timely reporting for partner risk governance, covering the current risk position, control performance, assurance activity, incidents, overdue actions, emerging themes and decisions required
What we're looking for
- Essential experience of confidently building effective relationships with external partners and working directly with partner account teams, risk leads and operational leaders
- Ability to travel within the UK and internationally when required and completing operational risk reviews in different cultural and operating environments
- Strong organisation and planning skills, with the ability to manage multiple reviews, actions, evidence requests and deadlines while maintaining a clear view of priorities
- The ability to independently own an area of work through its full lifecycle, from planning and investigation through to delivery, evidence and closure
- Excellent attention to detail and the judgement to assess whether information and evidence are complete, consistent and credible
- A curious and investigatory mindset, with the confidence to ask questions, test assumptions, identify root causes and follow concerns through to a clear conclusion
- A willingness to challenge colleagues and partner stakeholders constructively where requirements have not been met, actions are not progressing or evidence is insufficient
- Clear written and verbal communication skills, with the ability to turn detailed information into practical actions and concise updates
- The ability to understand frameworks, controls, policies and contractual requirements and translate them into clear delivery expectations for internal and partner teams
- Strong analytical skills, with the ability to review risk, control and performance information, identify trends and highlight areas requiring further investigation
- A consistent and methodical approach to maintaining records, evidence, trackers and reporting so information can be relied on for governance and assurance
- The ability to work effectively across different teams, partner locations, countries, time zones and operating environments
- A proactive approach to solving problems and optimising risk delivery within the agreed framework, rather than waiting for detailed direction
- A genuine interest in risk and controls and a willingness to build technical knowledge
Your team
Global Ops Team
Monzo relies on partners across a growing global estate to deliver safe, resilient and consistent outcomes for customers.
How to get hired
- 1Application questions
- 230 minute Recruiter Call
- 3Practical take-home task
- 4Competency-based interview around Stakeholders and Values
Apply
About Monzo
We're on a mission to make money work for everyone.
Monzo started as a prepaid card and its product offering has grown over the last 10 years in the UK. As well as personal and business bank accounts, Monzo offers joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK. UK customers can also save, invest and combine their pensions with Monzo.
Mission
To make money work for everyone.
Key facts
- Banking
- Hot coral cards
- Get-paid-early feature
- Financial education on social media
- Award winning customer service
- UK customers can save, invest and combine their pensions with Monzo