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Partner Estate & Relationship Manager
Contract type
Ongoing
Work mode
Remote · UK
Experience
3 years
Job description
Partner Estate & Relationship Manager at Monzo, responsible for owning the ongoing relationship with assigned operational and technical partners and suppliers, applying Monzo's Partner Management Framework to govern contracts, commercial value and risk. The role sits in the Global Operations team and is an individual contributor position with no direct reports.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote · UK
- Pay
- GBP 51,200 – 64,700 / year
What you'll do
- Own the ongoing relationship for assigned operational and technical partners, building trusted and constructive relationships across internal and external teams
- Apply Monzo's Partner Management Framework to maintain a risk-proportionate view of overall partner health, contract performance, commercial value, and risk
- Identify risks, capability gaps, and opportunities early, driving prompt resolution or escalating material concerns with evidence-based recommendations
- Plan and lead monthly partner reviews, synthesising overall relationship health into strategic, actionable narratives
- Drive rigorous governance execution, ensuring accurate reporting, clear action ownership, and verified impact before closing commitments
- Collaborate with the Senior Partner Estate & Relationship Manager to prepare clear, evidence-based QBR materials
- Own end-to-end contract management of assigned partners, including amendments, renewals, pricing models, and change notices
- Lead invoice reconciliation, spend forecasting, and budgeting alongside Finance, while driving initiatives to improve commercial value, flexibility, and customer outcomes
- Deliver data-backed monthly partner health reporting and collaborate cross-functionally with Legal, Procurement, and Finance
- Maintain continuous engagement with global Operations leads to understand and anticipate business needs and translate priorities into clear partner commitments
- Leverage service performance trends to identify macro issues, driving cross-stakeholder accountability to resolve complex, multi-service blockers
- Ensure core operational contract terms (e.g., forecasting, change, training) adapt to business needs, overseeing the smooth transition of new or updated services into ongoing governance
- Translate pillar goals into clear priorities for assigned partners, driving key workstreams across governance enhancement, Partner Management Framework adoption, and relationship recovery
- Build evidence-based proposals to enhance service quality, driving end-to-end execution of champion-challenger and outcome-based commercial models
- Identify process bottlenecks across relationship and contract management, leading continuous improvements to ensure frameworks scale effectively
- Collaborate with the Partner Engagement Lead providing insight into the needs, strengths and concerns within the partner relationships you manage
- Partner with Risk and Third Party Risk Management to integrate material risks, incidents, and assurance evidence into governance routines, tracking remediation actions and escalating delays
- Take ownership to make sure that contractual responsibilities for resilience, continuity and controls are understood and reflected in partner plans
- Drive complex relationship, contract, and commercial outcomes independently, utilising evidence-backed judgment to propose clear solutions during escalations
- Influence internal Monzo and partner leadership without formal authority, providing strategic insight to senior stakeholders
- Act as a subject matter expert in partner governance, coaching colleagues and offering constructive challenge to raise team standards
What we're looking for
- Have strong experience managing operational partner, outsourcing or supplier relationships, ideally within financial services or another regulated environment
- Can build credible and appropriately challenging relationships with partner client management teams, operational leaders and internal stakeholders
- Ability to travel within the UK and internationally when required
- Have experience managing contracts, charging models, renewals, amendments, performance measures and commercial commitments
- Understand invoice reconciliation, budgeting and forecasting and can use operational, workforce and financial data to identify and explain differences
- Can lead effective monthly partner governance and turn detailed information into a clear overall view of relationship health
- Can prepare clear and accurate information for business governance, supported by strong evidence and recommendations
- Keep accurate and well organised records of contracts, decisions, actions, commitments, ratings and key dates
- Can work with a high level of independence, take ownership of complex problems and drive them through to resolution
- Use data and evidence to explain issues, identify opportunities and influence key stakeholders
- Can influence across Operations, Procurement, Finance, Legal, Risk and other specialist teams without relying on formal authority
- Can distinguish between a detailed service performance issue and a wider relationship, contractual, commercial or partner concern
- Have experience leading defined projects or improvements and can manage actions, dependencies and stakeholders through to delivery
- Can identify where existing ways of working will not scale and lead practical improvements that benefit the wider team
- Are comfortable working across different countries, locations and cultures and can adapt your approach while maintaining consistent standards
- Communicate clearly in writing and verbally, including when handling difficult conversations or challenging missed commitments
- Understand the risk, resilience and control considerations associated with third party operations and know when to involve specialist teams
- Care deeply about customer outcomes, inclusiveness and diversity and role model Monzo's values in how you work with colleagues and partners
Your team
Global Operations
Global Operations is responsible for the health, governance and strategic value of Monzo's partner estate, bringing together relationship, contract, commercial position, engagement and risk context so each partner is managed through one joined up and proportionate view.
Benefits
Distributed working within the UK (with ad hoc meetings in London) and essential international travel to our offshore partner sites
We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup
- £51,200 - £64,700 + Incentive awards + Benefits
How to get hired
- 1Application questions
- 230 minute Recruiter Call
- 3Practical take-home task
- 4Competency-based interview around Stakeholders and Values
Apply
About Monzo
We're on a mission to make money work for everyone.
Monzo started as a prepaid card and its product offering has grown over the last 10 years in the UK. As well as personal and business bank accounts, Monzo offers joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK. UK customers can also save, invest and combine their pensions with Monzo.
Mission
Make money work for everyone.
Key facts
- Banking
- Started as a prepaid card
- Product offering has grown a lot in the last 10 years in the UK
- Offers personal and business bank accounts, joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK
- UK customers can save, invest and combine their pensions with Monzo
- Known for hot coral cards and get-paid-early feature
- Has sites in India, Romania and South Africa, with plans underway for the EU