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Partner Delivery Manager | Remote | Europe
Contract type
Ongoing
Work mode
Remote · Germany
Experience
Senior · 5+ years
Job description
Build and scale a partner delivery program so n8n can deliver customer outcomes through trusted services partners, coordinating partner-led Forward Deployed Engineering engagements.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote · Germany
- Languages
- English – fluent
What you'll do
- Define and continuously improve the delivery playbooks, engagement processes, and quality standards that underpin partner-led FDE engagements
- Own engagement intake and allocation, coordinating with internal FDE teams and Partnerships to determine the right delivery model and partner for each customer
- Provide visibility into program performance, capacity, delivery risks, and key learnings to Customer Success, Partnerships, and Sales leadership
- Manage partner subcontracting agreements, statements of work (SOWs), and rate cards in collaboration with Legal, Finance, and Procurement
- Oversee partner billing, engagement costs, and commercial structures across different delivery models, ensuring accurate financial tracking
- Partner with Finance and Revenue Operations to ensure engagements are structured and reported correctly, including their impact on ARR and compensation
- Define and track partner KPIs and SLAs, including staffing speed, delivery quality, customer satisfaction, utilization, and adoption outcomes
- Run partner performance reviews, maintain scorecards, and drive corrective actions to continuously improve delivery standards
- Maintain visibility into partner capacity and certified consultants across regions, while coordinating onboarding, certification, access, and offboarding with Enablement and Partner Solution Engineering
- Ensure every partner-led engagement has a clear scope, measurable success criteria, and a smooth handoff to the Customer Success Manager
- Proactively identify, escalate, and resolve delivery risks before they impact customer relationships or project outcomes
- Capture and share learnings from workshops, hackathons, and staff augmentation engagements to continuously refine and scale the delivery model
What we're looking for
- 5+ years of experience in partner delivery, professional services operations, or vendor/subcontractor management within a software or technology company
- Experienced in drafting, negotiating, and managing SOWs, subcontracting agreements, and commercial frameworks with services partners or systems integrators
- Know how to build meaningful KPIs and SLAs, establish partner governance processes, and use performance data to drive accountability and continuous improvement
- Confident navigating competing priorities and working effectively with Legal, Finance, Sales, Customer Success, and Partnerships teams
- Highly organized, detail-oriented, and comfortable managing multiple partner engagements, timelines, and stakeholders simultaneously
- Thrive in fast-moving environments where processes are still evolving, and excited to build scalable systems while keeping day-to-day operations running smoothly
Nice to have
- Experience working with global systems integrators or large professional services organizations
- Familiarity with staff augmentation, partner-led workshops, hackathons, or other technical services delivery models
- Background in workflow automation, systems integration, low-code platforms, or related technologies
Your team
Forward Deployed Engineering (FDE)
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About n8n
The AI orchestration of your wildest imagination.
n8n is the open workflow orchestration platform built for the new era of AI. Backed by a fiercely inventive community and 500+ builder-approved integrations, we're changing the way people bring systems together and scale ideas for impact.
Mission
We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits.
Key facts
- over 260
- 2019
- Berlin
- Workflow automation / software
- Cultivated a community of more than 650,000 active developers and builders
- Earned 190K+ GitHub stars, making us one of the world's Top 40 most popular projects
- Backed by top investors, from Sequoia's first German seed to SAP's recent strategic investment - bringing us to a $5.2bn valuation
- Team works across Europe and the US, with centre of gravity in Berlin
- Company language is English
- Can sponsor visas to Germany
Partners & customers
SequoiaSAP
What they value
- Empower others
- Builder mindset
- Autonomy
- Experimentation
- Transparency
- Diversity and inclusion