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Partenaire principal de planification, Contenu
Contract type
Ongoing
Work mode
Remote · Canada
Experience
Senior · 8+ years
Job description
Lead planning partner for Content supporting one or more product areas, coordinating end-to-end planning of every launch that affects Community Support content.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote · Canada
- Languages
- French, English
- Pay
- CAD 102,000 – 128,000 / year
What you'll do
- Build proactive dialogue with cross-functional partners and stakeholders through regular check-ins, sharing planning timelines and milestones, and feedback sessions.
- Identify in advance everyone responsible for each launch: writers, content strategists, approvers, localization partners and cross-functional partners.
- Build the content calendar and communicate it to requesters and approvers, including time for audits, writing, technical accuracy, marketing and legal review, localization and buffer.
- Plan and facilitate each launch's meeting series, including kickoff, content audits, pre-launch marketing meeting, weekly status and launch-day Mission Control.
- Work with strategists on content audits to identify affected content, prioritize impact (P1/P2/P3), ensure tickets are opened and flag UI and localization requirements.
- Prepare and send a weekly status report to content managers and owners listing affected articles and P1/P2/P3 status so risks are visible quickly.
- Anticipate risks and issues and proactively develop mitigation strategies, driving problems through to resolution.
- Maintain a process to identify late content requests and flag them as at risk.
- Send regular reminders to launch owners and schedule live approval meetings when approvers do not respond asynchronously.
- Prepare cross-functional communications for partner teams affected by the work, such as localization, Biztech, knowledge management and training.
- Coordinate real-time go-live on launch day once the launch readiness team gives the green light.
- Join launch meetings, real-time coordination and contact center sessions to be the voice of the content team and keep it informed of emerging issues.
- Shield writers from logistical questions, obtain missing information and approvals, and remove blockers.
- Prepare a launch retrospective for leadership describing what was published and content performance, and keep a published content log.
- Track and report the status of post-launch escalations.
- Drive continuous improvement and simplification of content planning processes and set up feedback mechanisms.
What we're looking for
- At least 8 years of experience in strategic planning, program management or business operations roles with demonstrated success.
- Proven experience leading cross-functional planning processes or portfolio management with senior leadership exposure.
- Exceptional communication skills (oral, written and presentations) at all levels of an organization.
- Strong problem-solving and analytical skills and understanding of systems implementation and change management.
- Proficiency with remote collaboration and project management tools such as Asana, Jira and Airtable.
- Strategic and organized, able to collaborate across different teams.
- Working knowledge of software product development lifecycle and methodologies.
- Proven ability to defuse tense situations and resolve conflicts professionally and empathetically.
- Ability to manage multiple launches and competing priorities while ensuring deliverables are on time and in scope.
- Comfort with changing priorities and ability to propose solutions in a dynamic, ambiguous, fast-paced environment.
- Experience planning or coordinating content launches, knowledge management or products.
Nice to have
- Hands-on experience with Agile methodology.
Your team
Community Support Planning team, Global Operations
Drives the end-to-end roadmap planning process for Airbnb Community Support, ensuring initiatives are prioritized against overall strategy and commitment to an exceptional customer experience.
Benefits
- Eligible for bonus, equity, benefits and Employee Travel Credits.
Apply
Direct apply at Airbnb
Opens the job posting at Airbnb
About Airbnb
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home.
Airbnb has grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe.
Mission
To make it possible for guests to connect with communities in a more authentic way through unique stays and experiences.
Key facts
- over 5 million hosts
- 2007
- San Francisco
- Over 5 million hosts have welcomed over 2 billion guest arrivals in almost every country.
What they value
- Diversity of ideas fosters innovation and engagement.
- Committed to working with the widest possible talent pool.