Outcomes Architect, UKI

Notion

Contract type

Ongoing

Work mode

100% remote

Experience

3 years

Job description

Drive workflow adoption and value realization for a book of named accounts, ensuring customers know how to deliver outcomes with Notion
Contribute directly to NRR with predictable renewal and expansion pipeline and proactive product adoption
Partner closely with Solutions Consultants on strategy for expansion and renewal for shared accounts, including owning the commercial opportunity for flat and at-risk renewals
Define and maintain mutual success plans that guide customers through AI Transformation and demonstrate ROI to executive-level stakeholders with periodic business reviews
Facilitate use-case consultations that guide customers through continuous Solutions Design and identify new workflow opportunities
Identify opportunities to engage Services for customers with complex or technical implementation needs and partner closely with the Services team throughout delivery
Learn Notion's product and the broader AI ecosystem to help customers navigate new ways of working and build durable systems in Notion
Help build and deliver OA programs that generate customer and business outcomes across Notion's install base
Company mission
Notion is reimagining how customers adopt, expand, and realize value from software in an AI-native world

Experience driving customer adoption, value realization, renewals, or expansion within a B2B software environment
Strong customer-facing discovery instincts, with the ability to understand business problems, map workflows, and translate goals into practical implementation plans
Technical fluency and presence as a trusted advisor, capable of co-design, configuring, and troubleshooting Notion workspaces and workflows
Commercial awareness and the ability to partner with account owners on renewal risk, expansion potential, and account strategy
Strong program and stakeholder management skills, with the ability to manage success plans, timelines, risks, and customer commitments across a book of accounts
Operate with agency, urgency, and customer empathy, bringing structure to ambiguous problems
Obsessed with AI, constantly building with the newest tools and learning new ways of working
Prior experience in customer success
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