Operations Strategy Associate

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Contract type

Ongoing

Work mode

100% remote

Experience

3 years

Job description

Redesign our process for reaching out to workplaces about converting them to new methods of payment, such as getting customers who send checks to start paying us via eCheck to speed up the cash conversion process
Research, vet, and onboard a new vendor that embeds AI agents into our customer-facing efforts
Build an internal predictive analytics model to catch bad payers earlier with high accuracy
Spearhead a quality task force that ensures top quality for our biggest customers
Manage a team of agents within one of our Operations teams
Work directly within workflows, including handling customer interactions, resolving issues, and identifying opportunities to improve the front line processes
Company mission
Information not specified

Remote-first, giving you the flexibility to work with us from many places
Fast-Paced startup environment. Join a company that values curiosity, independence, and growth
A hiring process that rewards skills, not just experience. Every applicant gets a fair shot, our selection is based on real-world problem-solving ability, not just credentials
Opportunity to make a significant impact

Are insatiably curious and notice non-obvious clues and patterns
Roll up their sleeves and go to the source
Bring a tenacity and persistence to problem-solving
Bounce back from failure quickly
We do not require any experience for this role
We are hiring multiple people and will continue hiring indefinitely for this role
Information not specified
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