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Operations Manager - Fintech
Contract type
Ongoing
Work mode
Hybrid · Netherlands
Experience
Senior · 5+ years
Job description
Operations Manager at Mews FS owning first-line operational excellence across the Fintech environment, including third-party operations, new-product readiness, customer support and complaints, operational risk, and service performance. Reports directly to the CEO of Mews FS and partners closely with the Operations Resilience Manager.
At a glance
- Employment
- Full-time
- Work mode
- Hybrid · Netherlands
- Pay
- EUR 91,500 – 109,500 / year
What you'll do
- Own third-party operations end to end, acting as the main point of contact for vendors and holding providers to account on onboarding, due diligence, performance, compliance, and issue resolution.
- Lead operational readiness for new products and material changes, coordinating review, follow-up, and impact assessment to ensure changes land smoothly and are fully supportable.
- Act as the key operational link between different stakeholder groups ensuring strong coordination across support, incident response, and third-party delivery.
- Oversee customer support and complaints, ensuring issues are resolved promptly, fairly, and in line with internal standards and other expectations.
- Own operational risk and SLA monitoring, using clear indicators and reporting to keep senior management and the Board informed and to escalate risks early.
- Support continuity during incidents and disruption scenarios, managing customer and operational impact while partnering closely with the ORM on the wider incident and resilience framework.
- Keep operational records accurate and audit-ready, and support internal, external, and other reviews across third-party management and operational controls.
What we're looking for
- 5+ years of experience in operations within payments, fintech, financial services, or a similarly controlled environment.
- Genuine hands-on delivery experience, not purely oversight from a distance.
- Strong experience across third-party governance, regulatory compliance, and customer operations.
- Strong project management, communication, and relationship-building skills.
- Comfortable owning end-to-end operational processes in a fast-moving, cross-functional environment.
- High attention to detail, strong judgement, and a high bar for accuracy and accountability.
- Credibility to operate as a first-line owner with senior leadership, Board, and regulator visibility.
Nice to have
- Exposure to operational resilience and business continuity is a strong plus.
Benefits
Paid parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available after one year of service)
- Unlimited paid holiday
- Participation in our company share program
- An annual Learning budget of €300 (and more for high performers)
- Monthly "EDGE" time to Explore, Develop, Grow, and Elevate yourself
- A work from anywhere policy with flexibility to work abroad for a few weeks each year
- Relocation options, available after one year
- Flexible, hybrid working options
- A home office setup budget and a monthly work-from-home allowance
- Claude tokens
- Local benefits that vary by location, from healthcare and retirement plans to team events, socials and other perks
Apply
About Mews
Mews is transforming the hospitality industry with a platform that helps hotels run smarter, move faster and create better guest experiences.
Mission
We're transforming the industry with a platform that helps hotels run smarter, move faster and create better guest experiences.
Key facts
- Hospitality technology
- Remote-first with flexibility to work abroad for a few weeks each year
- AI is an integral part of our processes
- Ambitious, high-pressure environment of continuous learning and high standards
What they value
- High autonomy means high responsibility
- Change is constant
- We're remote-first, not relationship-free
- AI is an integral part of our processes