AS
Operations and Maintenance Technician – Azure Landing Zone & Azure Virtual Deskt
Contract type
Ongoing
Work mode
Remote
Experience
Mid-level · 3+ years
Job description
A Senior Infrastructure Engineer at AIS who, as an initial project assignment, supports a client as an Operations and Maintenance Technician for Azure Landing Zone and Azure Virtual Desktop environments. The role provides hands-on administration, monitoring, troubleshooting, maintenance, and operational support across core Azure services and virtual desktop infrastructure.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote
- Pay
- USD 102,000 – 154,000 / year
What you'll do
- Support the ongoing operation and maintenance of Azure Landing Zone components, including management groups, subscriptions, policies, role-based access controls, and networking constructs
- Monitor platform health, configuration compliance, and resource performance across Azure environments
- Assist with administration of core Azure infrastructure services such as virtual networks, network security groups, route tables, storage accounts, key vaults, backup, monitoring, and resource locks
- Perform routine operational tasks including validation checks, configuration updates, patch coordination, log review, and issue remediation
- Support enforcement of governance and security controls through Azure Policy, tagging standards, and operational guardrails
- Assist in incident response, root cause analysis, and problem resolution for Azure platform-related issues
- Maintain operational documentation, runbooks, asset inventories, and support procedures for Azure infrastructure services
- Provide day-to-day support for Azure Virtual Desktop host pools, session hosts, application groups, workspaces, FSLogix profiles, and user access configurations
- Monitor AVD service health, user session performance, host availability, and capacity utilization
- Assist with session host provisioning, image updates, scaling support, and maintenance activities
- Support integration and operational coordination with identity, networking, storage, and endpoint management teams as required for AVD service delivery
- Help maintain secure and stable end-user virtual desktop environments in accordance with organizational standards
- Participate in testing and validation of AVD changes, updates, and operational improvements prior to production implementation
- Respond to incidents, service requests, and operational alerts within defined service levels
- Participate in troubleshooting bridge calls and support escalations involving Azure infrastructure and AVD services
- Execute approved changes in accordance with change management procedures and maintenance windows
- Identify recurring issues and contribute to problem management and continuous service improvement efforts
- Coordinate with engineering, architecture, security, and service desk teams to resolve cross-functional issues
- Provide after-action documentation and operational reporting as needed
- Review Azure monitoring alerts and take corrective action
- Support subscription and policy compliance checks within the landing zone
- Maintain host pool health and coordinate session host updates
- Document incidents, recurring issues, and corrective actions
- Assist with scheduled maintenance and operational readiness activities
What we're looking for
- 3–6 years of IT infrastructure, cloud operations, or end-user computing support experience
- Microsoft Certified: Azure Administrator Associate and Microsoft Certified: Azure Virtual Desktop Specialty
- Hands-on experience supporting Microsoft Azure infrastructure in an operational environment
- Experience supporting Azure Virtual Desktop or other enterprise virtual desktop technologies
- Familiarity with Azure core services such as virtual machines, networking, storage, monitoring, identity integration, and backup/recovery
- Working knowledge of Azure governance concepts including subscriptions, RBAC, policies, and resource organization
- Experience with monitoring and troubleshooting tools such as Azure Monitor, Log Analytics, and service health dashboards
- Understanding of incident, problem, and change management practices in an enterprise IT environment
- Ability to follow operational runbooks and standard operating procedures while exercising sound technical judgment
- Strong troubleshooting, documentation, and communication skills
- US Citizenship required
- Strong analytical and troubleshooting ability
- Ability to manage multiple operational priorities
- Clear written and verbal communication
- Detail-oriented with a focus on service reliability
- Team-oriented mindset with strong customer support focus
- Ability to work independently within established operational processes
Nice to have
- Experience supporting enterprise Azure Landing Zone implementations
- Experience with FSLogix, Microsoft Entra ID, hybrid identity, and profile/container troubleshooting
- Familiarity with Intune, endpoint configuration, and identity/access dependencies related to AVD
- Exposure to infrastructure-as-code or automation tools such as PowerShell, ARM, Bicep, or Terraform
- Experience operating in regulated or security-sensitive environments
- Microsoft certifications such as Azure Administrator Associate or related cloud/virtualization certifications
Your team
Operations and Maintenance – Azure Landing Zone & Azure Virtual Desktop
Initial project assignment supporting the unique needs of a client as an Operations and Maintenance Technician for Azure Landing Zone and Azure Virtual Desktop.
Benefits
- Employee Ownership: Your contributions directly impact the company's success, and you share in its achievements
- Continuous Learning: Access to resources, training, and mentorship to support your professional growth
- Inclusive Culture: A workplace where diversity is celebrated, and everyone's voice is valued
- Mission-Driven Work: Engage in projects that make a meaningful difference for our clients and communities
Apply
About AIS (Applied Information Sciences)
Employee-owned, mission-driven technology company
AIS is an employee-owned company that values collaboration, inclusivity, continuous growth, and shared success. Its teams work on projects that matter alongside industry-leading experts in an environment that fosters innovation, drives client success, and empowers the team to make a lasting impact.
Mission
Engage in projects that make a meaningful difference for our clients and communities.
Key facts
- Employee-owned company
- Provides diverse opportunities to grow careers while supporting a variety of impactful projects
What they value
- Collaboration
- Inclusivity
- Continuous growth
- Shared success
- Innovation
- Making a difference