On-Call Maintenance Specialist, School of Cloud - Contract Role (India)
Job description
Contractor role in Udacity's School of Cloud maintaining and updating cloud courses, including fixing student-reported issues, updating code and workspaces, and testing Cloud Labs. Contractors join a pool and are contacted when projects arise.
At a glance
- Employment
- Contract · Independent contractor
- Work mode
- Remote · India
What you'll do
- Analyze course performance metrics to identify content requiring updates
- Review student feedback at scale to prioritize actionable improvements
- Address student-reported issues by updating or enhancing existing course materials
- Update classroom instructions to reflect the latest cloud service features and UI changes (AWS console, Azure portal, GCP console)
- Update the (Python/NodeJS) code and outdated dependencies in the exercises and project starter code
- Update the course content to the latest tools and technologies, including text, screenshots, instructions, tutorials, exercises, and the project
- Install updated Python packages in existing Udacity Workspaces
- Update exercises and project starter code to support newer programming environments (e.g., upgrade from Python 3.6 to Python 3.12)
- Verify whether the necessary cloud services required for all exercises in the course are enabled in the cloud labs
- Troubleshoot student access issues and permission-related problems in federated cloud accounts (AWS, Azure, and GCP)
What we're looking for
- Strong understanding of popular services in two of the following clouds: AWS, Azure, or GCP
- Familiar with services like compute, database, networking, storage, backup, container, and Kubernetes
- Familiar with any one CICD tool, preferably CircleCI or Github Actions
- Familiarity with containerization technologies (Docker)
- At least 2 years of software development experience, preferably in Javascript (any framework) or Python
- Experience working with version control systems (Git/GitHub)
- Ability to debug and update Python-based exercises and projects
- Strong troubleshooting skills to resolve student-reported issues efficiently
- Excellent written communication skills for documenting changes and providing clear instructions
- Ability to write world-class instructional artifacts, such as technical documentation, like the official documents from AWS, Microsoft Azure, or GCP
- Strong attention to detail with a student-first mindset
Nice to have
- Architect-level certification is a plus
Your team
School of Cloud
Udacity's cloud course content team; contractors work closely with a Udacity team member who provides tooling, guidance, and logistical support, and may collaborate with Content Developers, Program Managers, and Learning Architects.
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About Udacity
Forging futures in tech through radical talent transformation in digital technologies
Udacity is now an Accenture company offering a unique and immersive online learning platform, powering corporate technical training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and more.
Key facts
- Online technical education
- Udacity is now an Accenture company
- Named as one of CNBC's Top 50 Disruptors
- Offers short and long programs, Nanodegrees, and content tailored to multiple skill levels
What they value
- Obsess over Outcomes
- Take the Lead
- Embrace Curiosity
- Celebrate the Assist