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Mitarbeiter in der Kundenbetreuung (m/w/d)

Ralph
Contract type
Ongoing
Work mode
Remote · Germany
Experience
3 years

Job description

First point of contact at the hotline for owners, tenants and partner companies of the Ralph Group, handling inquiries directly or routing them to the right team via the AI system.

At a glance

Employment
Full-time · Employee (employment agreement)
Work mode
Remote · Germany
Languages
German – C2, English – B1

What you'll do

  • Answer calls for different property management companies of the Ralph Group and greet callers according to the respective company
  • Record inquiries, check status in the ticket system and resolve what can be resolved directly, including emergencies, maintenance questions and simple accounting questions
  • Forward inquiries that cannot be resolved immediately to the responsible Property Managers or Accountants
  • Handle preparation and follow-up of calls and ticket maintenance
  • Support the team with further customer support tasks
  • Work closely with Customer Support and Property Management and provide input to improve processes and software

What we're looking for

  • First experience in telephone customer support
  • Affinity for technology and willingness to work with ticket systems and AI tools
  • Empathy and assertiveness when dealing with demanding callers
  • Professional, friendly and solution-oriented communication on the phone
  • German C2 and English B1

Nice to have

  • Ideally basic knowledge of WEG and property management

Your team

Customer Service

Reports to the Head of Customer Service; works closely with Customer Support and Property Management.

Benefits

  • Modern setup with laptop, smartphone and modern tools from day one
  • A lot of trust and room to shape improvements to processes
  • Remote work throughout Germany
  • Urban Sports Club subsidy
  • Regular team events in Berlin, also for remote colleagues

How to get hired

  1. 1Intro call (approx. 30 min.) with recruiting
  2. 2Interview with the hiring manager (approx. 45 min.)
  3. 3Possibly a short conversation with the management
  4. 4Offer

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About Ralph

Building the operating system for residential real estate

The first AI Property Manager running on its own operating system, managing buildings end-to-end; Ralph OS automates payments, accounting, compliance and communication.

Mission

To become the new infrastructure for the entire category, with fintech, insurance and financing on the same platform

Key facts

  • Manages over 10,000 residential units and is growing quickly, organically and through acquisitions
  • Ralph OS automates payments, accounting, compliance and communication
  • AI agents prepare the work and the team approves it

What they value

  • Responsibility comes early and what you build is used directly in everyday work