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Mid-Market Implementation Specialist - EMEA (German speaking)

Ashby
Contract type
Ongoing
Work mode
Remote
Experience
Senior · 5+ years

Job description

A Mid-Market Implementation Specialist role at Ashby, leading technically complex, hands-on B2B SaaS implementation projects for mid-market customers from sales handoff through go-live. The role is part project manager, part technical expert, and part trusted advisor to the customer.

At a glance

Work mode
Remote
Languages
German – fluent

What you'll do

  • Manage 15-20 active mid-market implementations at a time (8-10 weeks implementation timeline on average), building each customer's project plan from handoff through go-live, and staying on top of timelines, hurdles, and follow-up
  • Get comfortable with how the products work to troubleshoot and advise instead of just walking through a checklist
  • Advise on what's worked well for similar customers, challenge assumptions when appropriate, and recommend configurations and workflows that balance customer needs with implementation best practices
  • Partner closely with cross-functional partners, especially Sales and CS to ensure a seamless customer journey, and Product/Engineering to flag real issues and align on a path forward
  • Own the execution of a project plan, not just its design
  • Iterate and improve on existing processes

What we're looking for

  • Fluent in German
  • 5+ years of experience in a customer-facing role, with the majority of focus on leading full-cycle B2B SaaS implementations
  • Proven track record successfully managing concurrent mid-market implementation projects without compromising quality, customer experience, or timelines
  • Experience operating with real autonomy and owning implementation project plans end-to-end
  • Comfortable getting into the weeds of complex, multi-module software and building genuine fluency in how it all fits together
  • Resourceful when there's no documented answer; do your own testing and discovery, then use what you learn to advise customers on best practices and recommendations
  • Data-driven and detail-oriented, with a genuine instinct for coaching customers through unfamiliar territory
  • Ability to carry more than a handful of accounts at once (high volume role)
  • Ability to independently investigate complex customer questions and become the technical/product subject matter expert during implementations

Your team

High Touch (Mid-Market) Implementations

The team is the first real proof point for a new customer, showing them why they made the right call switching to Ashby.

Benefits

  • You'll get the time to do things the right way; high quality work with quick hacks avoided as much as possible
  • You get to sell a product that prospects & customers are truly excited about
  • Competitive compensation is offered
  • 10-year exercise window for stock options
  • Unlimited PTO with four weeks recommended per year
  • Generous equipment, software, and office furniture budget
  • $100/month education budget with more expensive items (like conferences) covered with manager approval

How to get hired

  1. 130 min - Recruiter Screen with Talent Team
  2. 245 min - Interview with the Manager of High Touch Implementations
  3. 360 min - Mock Call with Strategic Implementation Specialist and High Touch Implementation Specialist
  4. 4Final Round: 30 min - Cross-Functional Interview with Head of Professional Services
  5. 530 min - Product Complexity Interview with VP of Customer Success
  6. 630 min - Customer Adoption & Enablement with Manager of High Touch Customer Success and a High Touch Customer Success Manager
  7. 710 min - Closing Questions with Hiring Manager

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About Ashby

Building the next generation of enterprise software

Ashby is building the next generation of enterprise software, starting with a suite of products that help talent leaders, recruiters, and hiring managers run their hiring process significantly better.

Key facts

  • Enterprise software / recruiting software
  • Added more than 2,100 new customers in the last year alone and now support over 5,000 customers
  • ARR growing much faster than 100% year over year
  • Well funded and backed by great investors, including Y Combinator, Elad Gil and Lachy Groom
  • Tens of millions in ARR, growing >100% year over year, very low churn, and many years of runway

Partners & customers

SnowflakeOpenAIShopifyRampNotionZapier

What they value

  • We spend a lot of time building best-in-class products since we believe a highly differentiated product is a lot easier to sell
  • We want to offer deep expertise whenever we interact with prospects and customers
  • We strongly believe that small teams with very talented people (and the right work environment) deliver much better performance than teams with large headcount
  • We value a strong sense of ownership, principled thinking over experience, and thoughtful communication