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Mid-Market Implementation Specialist (EMEA)
Contract type
Ongoing
Work mode
Remote
Experience
Senior · 5+ years
Job description
A Mid-Market Implementation Specialist at Ashby who leads technically complex, hands-on implementation projects for B2B SaaS customers, owning each implementation from Sales handoff through go-live. The role is part project manager, part technical expert, and part trusted advisor to the customer.
At a glance
- Work mode
- Remote
What you'll do
- Managing 15-20 active mid-market implementations at a time (8-10 weeks implementation timeline on average), building each customer's project plan from handoff through go-live, and staying on top of timelines, hurdles, and follow-up along the way
- Getting genuinely comfortable with the in's and out's of how our products work, so you can troubleshoot and advise instead of just walking through a checklist
- Advising on what's worked well for similar customers in the past, challenging assumptions when appropriate, and recommending configurations and workflows that balance customer needs with implementation best practices
- Partnering closely with cross-functional partners across the business, especially Sales and CS to ensure a seamless customer journey, and Product/Engineering to flag real issues and align on a path forward
What we're looking for
- 5+ years of experience in a customer-facing role, with the majority of your focus on leading full-cycle B2B SaaS implementations
- Proven track record successfully managing concurrent mid-market implementation projects without compromising quality, customer experience, or timelines
- Experience operating with real autonomy and to own the implementation project plans end-to-end
- Comfortable getting into the weeds of complex, multi-module software, and building genuine fluency in how it all fits together
- Resourceful when there's no documented answer; you do your own testing and discovery, then use what you learn to advise customers on best practices and recommendations
- Data-driven and detail-oriented, with a genuine instinct for coaching customers through unfamiliar territory
- Independently investigate complex customer questions and become the technical/product subject matter expert during implementations
- Carry more than a handful of accounts at once (this is a high volume role on a team that moves with urgency)
- Own the execution of a project plan, not just its design
- Iterate and improve on existing processes
Your team
High Touch (Mid-Market) Implementations
The team is the first real proof point for a new customer; from day 1, they get the hands-on opportunity to show them why they made the right call switching to Ashby.
Benefits
You'll get the time to do things the right way; we put a lot of emphasis on high quality work and avoid quick hacks as much as possible
- You get to sell a product that our prospects & customers are truly excited about
- Competitive compensation is offered
- 10-year exercise window for stock options
- Unlimited PTO with four weeks is recommended per year
- Generous equipment, software, and office furniture budget
- $100/month education budget with more expensive items (like conferences) covered with manager approval
How to get hired
- 130 min - Recruiter Screen with Talent Team
- 245 min - Interview with the Manager of High Touch Implementations
- 360 min - Mock Call with Strategic Implementation Specialist and High Touch Implementation Specialist
- 4Final Round: 30 min - Cross-Functional Interview with Head of Professional Services
- 530 min - Product Complexity Interview with VP of Customer Success
- 630 min - Customer Adoption & Enablement with Manager of High Touch Customer Success and a High Touch Customer Success Manager
- 710 min - Closing Questions with Hiring Manager
Apply
About Ashby
We're building the next generation of enterprise software
We're building the next generation of enterprise software, and we're starting with a suite of products that help talent leaders, recruiters, and hiring managers run their hiring process significantly better.
Key facts
- We added more than 2,100 new customers in the last year alone and now support over 5,000 customers
- ARR growing much faster than 100% year over year
- We are well funded and backed by great investors, including Y Combinator, Elad Gil and Lachy Groom
- We have tens of millions in ARR, growing >100% year over year, very low churn, and many years of runway
Partners & customers
SnowflakeOpenAIShopifyRampNotionZapier
What they value
- We spend a lot of time building best-in-class products since we believe a highly differentiated product is a lot easier to sell
- We want to offer deep expertise whenever we interact with prospects and customers
- We strongly believe that small teams with very talented people (and the right work environment) deliver much better performance than teams with large headcount
- We value a strong sense of ownership, principled thinking over experience, and thoughtful communication