Mid-Market Customer Success Manager - EMEA

Key details

• Implement, train, and support the adoption of Ashby with customers across the EMEA region
• Manage four to eight week implementations while continuing to deliver value through the customer journey
• Manage a book of approximately 60 mid-market customers, exceeding $1.5M in total ARR
• Develop relationships across a broad set of stakeholders to drive adoption and retention
• Work closely with cross-functional stakeholders across Sales, Marketing, Product, and Operations
• Become a product and domain expert to enable customers to make the best use of Ashby
• Create 'Ah ha!' moments by tailoring training and product walkthroughs to customer challenges
• Provide the voice of the customer to internal stakeholders to inform the product roadmap
• Craft repeatable processes to help the go-to-market team scale
• Maintain internal operations such as real-time CRM updates
• Company mission
• Ashby is designed to be powerful and flexible, allowing users to adjust it to their needs to drive hiring excellence