Member Engagement Consultant I
Job description
Supports the implementation of member engagement strategies and initiatives, partnering with consultants and cross-functional teams on project planning, analysis, communications, and launches.
At a glance
- Work mode
- Remote
- Pay
- USD 54,400 – 87,000 / year
What you'll do
- Collaborate with team members on assigned projects, supporting effective implementation and timely completion of tasks.
- Support project planning and processes by identifying trends, analyzing information, monitoring compliance, and contributing to recommendations.
- Coordinate the development and delivery of internal and external project communications and collateral throughout the project lifecycle.
- Communicate project updates and contribute ideas and recommendations for program improvement.
- Create and distribute ongoing communications capturing performance and progress related to member engagement initiatives.
- Provide accurate and timely project information for committees, project teams, and related initiatives.
- Provide peak-load support and backup as needed; complete special projects and other duties as assigned.
What we're looking for
- Bachelor's degree or three (3) years of relevant business experience.
- Two (2) years of experience supporting projects, programs, or business initiatives.
- Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint; experience with MS Project and Visio as needed for the assignment.
- Ability to use sound judgment, identify issues, and contribute to effective solutions.
- Ability to work independently and collaboratively while effectively prioritizing work.
- Strong organizational skills with the ability to manage multiple priorities, maintain attention to detail, and meet deadlines.
- Effective verbal and written communication skills.
- Ability to build effective working relationships across teams and organizational levels.
- Ability to understand, analyze, and apply concepts related to project management, business operations, and health care.
- Ability to maintain confidentiality when handling sensitive information.
Nice to have
- Experience in the health care industry.
- Knowledge of the health care industry and factors influencing health care organizations and consumers.
- Two (2) years of member engagement, member experience, customer engagement, or related experience.
Benefits
Wellness incentives with a wide range of mental well-being resources for you and your dependents, including counseling services, stress management programs, and mindfulness programs.
For hybrid employees, an on-campus model provides flexibility with access to on-site resources, networking opportunities, and team engagement.
- Medical, vision, and dental coverage with low employee premiums.
- Voluntary benefit offerings, including pet insurance for paw parents.
- Life and disability insurance.
- Retirement programs, including a 401K employer match and a pension plan that is vested after 3 years of service.
- Generous paid time off to reenergize.
- Tuition assistance for both undergraduate and graduate degrees.
- Employee recognition program to celebrate anniversaries, team accomplishments, and more.
- Commuter perks.
- Free convenient on-site parking.
- Subsidized on-campus cafes.
- Engaging on-site activities such as health and wellness events, coffee connects, disaster preparedness fairs and more.
- Complementary fitness & well-being center offering both in-person and virtual workouts and nutritional counseling.
- Shuffleboard or ping pong on campus.
Apply
About Premera Blue Cross
Do Meaningful Work and Improve People's Lives
Premera is committed to being a workplace where people feel empowered to grow, innovate, and lead with purpose, investing in employees and fostering a culture of collaboration and continuous development.
Mission
To improve customers' lives by making healthcare work better.
Key facts
- Health care
- Recognized as one of the best companies to work for
- Hiring in multiple states with some limitations based on role or city
What they value
- Collaboration
- Continuous development
- Purpose