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Medical Information Specialist - US Hours
Contract type
Ongoing
Work mode
Remote · European Union
Experience
3 years
Job description
Medical Communications role delivering call-centre and medical writing services for pharmaceutical clients, including drug information responses, adverse event intake and translation between English and French. Home-office based full-time position ideally located in Spain or the UK, working US hours.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote · European Union
- Languages
- English – C1, French – native
What you'll do
- Translate English documents into the target language or vice-versa, and deliver these translated responses either on the phone or in writing
- Triage and respond to drug information inquiries from physicians, pharmacists, nurses, other health care professionals, and consumers/patients
- Disseminate drug information either verbally or by written correspondence
- Identify adverse events and product complaints during interactions with customers; perform intake sufficient to generate initial adverse event and product complaint reports in compliance with EVERSANA-Medical Communications and client SOPs
- Fulfill local Regulatory Authority regulations and requirements for post-marketing adverse event reporting
- Utilise writing skills for adverse event and product complaint narratives during intake as well as medical inquiry custom responses
- Coordinate processes necessary for responding to quality-related complaints, involving Quality Assurance, Regulatory Affairs, and the complainant
- Utilise drug information skills to critically evaluate medical literature in researching and developing information for written dissemination to healthcare professionals
- Miscellaneous projects including market and competitive product research, system development, sales training projects, and field liaison support
- Medical writing
- On-call responsibilities on an as assigned basis
- Maintain and improve customer services associated with activity of the Medical Communications Call Centre
- Maintain and contribute toward process improvement which positively impacts metrics associated with activities of the Medical Communications Call Centre
What we're looking for
- Life Sciences or healthcare degree or equivalent
- Strong clinical background and excellent verbal/written communication skills
- English C1 level is obligatory
- Mother tongue fluency in French is essential
- Strong translation skills
- Legally eligible to work in the European Union or in the UK
Nice to have
- Preferred Pharma D / M Pharma but other degrees such as Master of Science (MSc) degree in Life Sciences or healthcare (e.g. BSc. or MSc. in Pharmacy, BSc. Biomedical Sciences, BSc. Anatomy & Physiology, BSc. Health Science, BSc. Human Science)
- Call Center, Medical Information, pharmaceutical industry, and clinical experiences including medical writing
- Fluent English along with Native French
- Computer proficiency in Microsoft Word, Excel, and other Window applications
- Utilization of Medical Information Management Systems, Safety Databases, or equivalent
Your team
Medical Communications
Part of EVERSANA's integrated commercial services; includes call center staffing for product information requests, adverse event and product quality intake, and medical writing.
Apply
About EVERSANA
We are EVERSANA
EVERSANA provides next-generation commercialization services to the life sciences industry, serving more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies.
Mission
Our vision is to create a healthier world.
Key facts
- more than 7,000 employees
- Life sciences commercialization services
- Certified as a Great Place to Work across the globe
- Serves more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies
- Global team of more than 7,000 employees
- Products, services and solutions help bring innovative therapies to market and support the patients who depend on them
What they value
- Patient Minded
- Client Delight
- Take Action
- Embrace Diversity
- Grow Talent
- Win Together
- Communication Matters
- Always Innovate