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Manager, Technical Account Teams (Europe)
Contract type
Ongoing
Work mode
Remote · Europe
Experience
Senior · 6+ years
Job description
Lead a team of EMEA-based Technical Account Managers who own post-sales onboarding, adoption, customer health, and technical partnership for Socket's security and developer-tool customers. The role turns existing post-sales blueprints into a retention engine that runs without heroics.
At a glance
- Employment
- Full-time
- Work mode
- Remote · Europe
What you'll do
- Lead, coach, and grow a team of TAMs; hire ahead of need as we scale
- Own adoption, customer health, and gross retention outcomes across the customer base, partnering with AEs who own the enterprise renewal
- Influence and mature the post-sales operating system: segmentation, health scoring, and lifecycle playbooks; make them run, then make them better
- Be the senior escalation point when an account is at risk; run the deep dive, build the save plan, and see it through
- Set the bar for performance and career growth on your team, then hold it
- Make the team faster per head every quarter through automation, playbooks, and one-to-many programs
- Feed technical field intelligence back to Product and Engineering so customer patterns reach the roadmap
- Report retention, adoption, and team health to leadership with numbers you'd bet on
What we're looking for
- 4+ years directly managing post-sales teams (TAM, Solution Engineering, or related); hired, developed, and performance-managed ICs
- 6+ years total in pre or post-sales roles (TAM, Solutions, or Services) in B2B SaaS
- Owned GRR, NRR, or adoption targets and can walk through the number, the misses, and what you changed
- Background in security, developer tools, or an adjacent technical product; knows how the SDLC works and how devs and security teams operate
- Been the escalation owner on at-risk enterprise accounts with save stories to prove it
- Built, operationalized, or improved core post-sales systems: segmentation, playbooks, health scoring, QBR frameworks
- Ready to step in as an individual contributor to support team needs, cover gaps, or lead by example when the team is at capacity
- Executive presence with CISOs and VPs of Engineering, and with our own leadership
- Willingness to travel for customer and company meetings as needed
- Demonstrated success supporting and scaling relationships with large-scale enterprise customers, managing complex stakeholder requirements and high-stakes technical environments
- Must be located in Europe
Nice to have
- Domain experience in software supply chain security, AppSec, DevSecOps, or open-source ecosystems
- Scaled a post-sales function at a high-growth startup through rapid ARR and headcount growth
- Managed TAM charters and kept each motion distinct but coordinated
- Hands-on with Vitally or similar CS platforms and scaled/digital-touch programs
Benefits
- Market competitive salary bands
- Meaningful equity program
- Comprehensive health benefits for you and your family (99% coverage)
- Flexible time-off, holidays, and winter shutdown to rest & recharge
- Paid parental leave
- Remote-first, with quarterly team off-sites
Apply
About Socket
Ship faster by cutting out security busywork
Socket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code.
Key facts
- Software supply chain security
- Raised $125M in funding from top angels, operators, and security leaders
- Founded by Feross Aboukhadijeh, a long-time open source maintainer with software downloaded over a billion times a month
- Customers include Anthropic, xAI, Figma, and Vercel
- Remote-first, with quarterly team off-sites
Partners & customers
AnthropicxAIFigmaVercel
What they value
- Pursue Excellence
- Move with urgency and focus
- Think rigorously
- Trust and amplify
- Feel a strong sense of ownership
- Are customer obsessed