Manager, Professional Services - India
Job description
Manager of Professional Services at JumpCloud, leading service delivery and implementation for new and existing customers and building the India-based Professional Services capability. The role combines team leadership, Scrum management, and hands-on technical oversight of implementations and migrations to the JumpCloud platform.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote · India
- Languages
- English – fluent
What you'll do
- Lead, mentor, and provide professional growth opportunities for a distributed team of Professional Services and Software Engineering professionals, with a focus on strengthening team capability, collaboration, and delivery excellence across the India based operations
- Manage the team using Scrum methodology, including planning the product backlog, sprint planning, product prioritization, and tracking team velocity
- Take responsibility in the growth of services business in the region; strategize offerings and plans to drive better service delivery adoption
- Collaborate with cross functional global teams including Customer Success, Engineering, Revenue Operations, and Leadership stakeholders to drive successful customer delivery outcomes and operational alignment
- Drive product adoption and contribute to customer retention and growth
- Drive, track and implement professional services metrics to be able to evaluate team performance
- Own and design complex tools and solutions, ensuring they meet the specific technical and business needs of our customers
- Identify trends and review data to make informed decisions regarding tooling and process improvements
- Represent the Professional Services team in strategic meetings with internal stakeholders across GCS, Engineering, and Product
- Provide a trusted technical bridge between JumpCloud and our customers, offering guidance on everything from User Adoption strategy to custom integrations
- Manage a team that consults, plans, and oversees implementations and migrations from legacy directories (e.g., Active Directory, Okta) to the JumpCloud platform
What we're looking for
- 10–14 years of experience in programming, scripting, or professional services in a SaaS or IT environment
- At least 3–5 years of experience leading technical teams and owning engineering initiatives
- Demonstrated experience managing software teams using Scrum or other Agile methodologies
- Advanced proficiency in PowerShell and Bash scripting, as well as experience with Python or other object-oriented languages
- Deep expertise in Active Directory, Microsoft 365, AzureAD, and Okta
- Advanced understanding of LDAP(S), RADIUS, SAML, OIDC, and SCIM
- Familiarity with AWS, Azure, or GWS, and experience managing Windows, macOS, and Linux operating systems
- Familiar with project management strategies and implementing them to ensure satisfactory completion of technical deployment projects
- Willingness to work in EMEA Hours 1PM to 10PM IST
- Must be located in and authorized to work in India
- Fluent in English (speak and write)
Your team
Professional Services
India based Professional Services capability, working with global stakeholders across Customer Success, Engineering, Revenue Operations, and Leadership
Apply
Direct apply at JumpCloud
Opens the job posting at JumpCloud
About JumpCloud
Intelligent, Secure IT.
JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.
Mission
To secure the modern workforce by consolidating identity, device, and access management, providing intelligent, secure IT that scales from human users to autonomous AI agents.
Key facts
- IT management software
- Remote First company
- Teams in 15+ countries around the world
- Conducts internal business in English
- One of three core values is to "Build Connections"
What they value
- Build Connections