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Manager, Payroll Operations
Contract type
Ongoing
Work mode
Remote · Worldwide
Experience
3 years
Job description
The Manager, Payroll Operations leads a team of payroll specialists and owns accurate, compliant, and timely payroll delivery across a defined portfolio of countries or regions. The role combines people leadership with operational ownership and supports global payroll implementation initiatives.
At a glance
- Work mode
- Remote · Worldwide
- Languages
- English – fluent
- Pay
- EUR 77,700 – 87,450 / year
What you'll do
- Own payroll outcomes for your team, holding accountability for accuracy, timeliness, and compliance within your scope.
- Provide coaching, feedback, and day-to-day leadership to your assigned team of payroll specialists.
- Lead operational investigations into payroll issues and drive resolution within defined authority.
- Provide input into performance ratings and recommend performance actions when required.
- Foster a psychologically safe, high-accountability team environment.
- Own end-to-end payroll delivery for a defined group of countries, ensuring regulatory compliance and operational consistency.
- Sustain operational working knowledge of country-specific payroll requirements within your scope.
- Ensure payroll processes are followed, documented, and auditable.
- Manage relationships with external payroll vendors relevant to your portfolio.
- Actively support critical global payroll implementation initiatives, including new country launches, vendor transitions, or in-housing efforts.
- Contribute market- and country-specific payroll expertise to ensure implementations are operationally sound and sustainable.
- Identify execution risks early and partner with implementation and cross-functional teams to mitigate them.
- Own payroll outcomes for your scope post-launch, ensuring stability after go-live.
- Identify operational risks, recurring issues, and process gaps within your payroll scope.
- Drive continuous improvement initiatives that increase efficiency, reduce errors, and improve team capacity.
- Support the rollout of new tools, automation, and standardized workflows.
- Track and contribute to KPIs, service levels, and quality metrics.
- Manage operational support for service arm of the business - including team performance and engagement in Zendesk.
- Partner with People Operations, Finance, Legal, Product, and Service Operations to support effective payroll delivery.
- Translate payroll complexity into clear, actionable guidance for stakeholders.
- Communicate proactively on risks, delays, or changes that may impact payroll outcomes.
What we're looking for
- Proven experience owning payroll outcomes for a team in regional or multi-country environments.
- Demonstrated people leadership capability, including coaching, feedback, and performance input.
- Comfortable leading investigations and driving operational resolution.
- Able to clarify and consistently apply policies and controls.
- Experience recommending hiring profiles, team changes, and performance actions.
- Strong operational judgment with the ability to balance speed, accuracy, and customer impact.
- Clear, structured written and verbal communicator, particularly effective in async environments.
- Fluent in English.
Nice to have
- Experience working in remote-first or globally distributed teams is a strong advantage.
- Additional languages are a plus.
Your team
Payroll Operations
Reports to: Associate General Manager
Apply
About Remote
Remote is building the infrastructure that makes global payroll and employment possible for everyone, everywhere.
Mission
We're founded on the principle that where someone lives should never limit what they can achieve, and we operate exactly that way.
Key facts
- Team made up of people who want to own a piece of that work, not just contribute to it.
- Work happens across six continents, only Antarctica left to go, entirely remote.
- Requires real fluency with AI in every role, not just familiarity with it.
- Growth is tied to results.