GH
Manager, Digital Platforms
Contract type
Ongoing
Work mode
Remote
Experience
3 years
Job description
The Manager, Digital Platform Operations drives operational excellence across commercial digital platforms, ensuring stability, scalability, and disciplined execution of customer-facing programs. The role supports the customer lifecycle from solution design through implementation, launch, and ongoing operations.
At a glance
- Work mode
- Remote
What you'll do
- Support the operational management and continuous improvement of commercial digital platforms.
- Drive platform stability, reliability, and scalability through standardized operating procedures and governance practices.
- Monitor operational performance metrics, service levels, and key platform health indicators.
- Coordinate cross-functional teams to resolve operational issues and implement process improvements.
- Establish and maintain standard work practices that improve consistency and execution quality.
- Identify operational risks and drive mitigation activities to support customer and business objectives.
- Manage operational activities supporting the customer lifecycle, including pre-deal assessments, implementation readiness, go-live coordination, and post-launch reviews.
- Ensure operational readiness across internal teams before customer deployments and launches.
- Coordinate launch activities and transition plans to support successful customer onboarding and adoption.
- Develop and maintain repeatable execution models that improve delivery predictability and customer satisfaction.
- Facilitate cross-functional readiness reviews and governance meetings.
- Implement and maintain operational processes, tools, and workflows supporting platform delivery and customer success.
- Track program milestones, dependencies, risks, and action plans to ensure successful execution.
- Support governance reviews through preparation of operational metrics, performance reporting, and status updates.
- Ensure adherence to established operational standards, policies, and best practices.
- Document and continuously improve operating procedures and service delivery processes.
- Analyze operational and customer performance data to identify improvement opportunities.
- Drive initiatives that improve efficiency, quality, scalability, and customer outcomes.
- Support root-cause analysis and corrective action planning for operational challenges.
- Develop reporting mechanisms that provide visibility into platform health, customer readiness, and operational performance.
- Promote a culture of operational excellence, accountability, and continuous improvement.
What we're looking for
- Information Technology, Engineering, Computer Sciences, or related field.
- Experience in digital platform operations, program management, customer success operations, implementation management, or operational excellence roles.
- Experience working in cross-functional environments supporting enterprise software, SaaS, digital services, or healthcare technology platforms.
- Experience in Cyber operations, AWS disciplines, Cloud operations and deployment, IT infrastructure and governance.
- Strong project and program management skills with the ability to manage multiple priorities simultaneously.
- Excellent analytical, organizational, and problem-solving capabilities.
- Strong stakeholder management and communication skills.
Nice to have
- Experience supporting commercial digital products or healthcare technology solutions.
- Knowledge of Agile, Lean, Six Sigma, ITIL, or related operational methodologies.
- Experience managing customer onboarding, implementation, or go-live activities.
- Familiarity with operational reporting, KPI management, and governance processes.
Apply
About GE HealthCare
A leading global medical technology and digital solutions innovator
GE Healthcare is a leading global medical technology and digital solutions innovator.
Mission
To improve lives in the moments that matter.
Key facts
- Medical technology and digital solutions
- Relocation Assistance Provided: No
What they value
- Act with humility and build trust
- Lead with transparency
- Deliver with focus
- Drive ownership – always with unyielding integrity