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Manager, Customer Success (Remote - EMEA)
Contract type
Ongoing
Work mode
Remote · Germany
Experience
Senior · 7+ years
Job description
Lead and grow n8n's EMEA Customer Success team, helping strategic enterprise customers drive adoption, retention, and expansion while scaling the team and operating model.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote · Germany
- Languages
- English – fluent
What you'll do
- Partner with CSMs to navigate complex customer challenges and develop strategies for the region's largest and highest-risk enterprise accounts
- Build trusted executive relationships with key customers and step directly into customer conversations when additional leadership is needed
- Stay hands-on with strategic accounts while the team scales, including personally owning customer relationships where needed
- Hire and onboard the additional CSMs needed as the EMEA team grows
- Coach and develop the team through structured 1:1s, clear development plans, and deliberate skill-building
- Create a high-accountability, supportive environment where people receive clear feedback and can continuously raise the bar
- Lead a distributed team across multiple countries and time zones
- Run a consistent operating cadence across forecasting, account health, and structured risk reviews
- Build repeatable Customer Success motions across onboarding, QBRs, adoption, retention, and expansion
- Use customer and team insights to identify risks early, raise issues proactively, and continuously improve how the team operates
- Partner closely with Sales, Product, Support, TAMs, Renewals, and GTM leaders to deliver a strong end-to-end customer experience
- Collaborate with Customer Success leaders across the US, DACH, and Scaled CS to evolve shared playbooks and ways of working
- Contribute to global CS initiatives and help build scalable methodologies
What we're looking for
- 2–3+ years of people management experience, with a strong track record of hiring, developing, and retaining Customer Success talent
- 7-10 years of experience in Customer Success, Professional Services, Account Management, or other customer-facing roles, including supporting large, complex, high-risk enterprise customers
- Tech industry experience and relevant Enterprise subject-matter expertise: worked in an enterprise IT or technology environment and understands the needs and expectations of technical buyers and customers
- Operational discipline: comfortable running forecasts, account-health cadences, and structured risk reviews to keep a complex book of business on track
- Builder mindset: thrives in environments where not everything is already defined and willing to roll up your sleeves to solve problems directly
- Low-ego collaboration: enjoys working within a shared direction, partnering closely with peers, and improving existing processes
Nice to have
- High-growth leadership trajectory: progressed from a senior CSM role into first-line leadership with strong potential to take on increasing scope
- Automation and AI familiarity: familiar with n8n or the broader automation and AI tooling ecosystem
- Leadership across environments: held Customer Success leadership responsibilities across more than one company and seen different approaches to scaling teams
Your team
EMEA Customer Success
Team of 4 CSMs, growing in line with 2027 hiring plans; EMEA CS team has grown from 1 to 9 people this year
Apply
About n8n
The AI orchestration of your wildest imagination.
n8n is the open workflow orchestration platform built for the new era of AI. Backed by a fiercely inventive community and 500+ builder-approved integrations, we're changing the way people bring systems together and scale ideas for impact.
Mission
We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits.
Key facts
- over 260
- 2019
- Berlin
- Workflow automation / software
- Cultivated a community of more than 650,000 active developers and builders
- Earned 190K+ GitHub stars, making us one of the world's Top 40 most popular projects
- Backed by top investors, from Sequoia's first German seed to SAP's recent strategic investment - bringing us to a $5.2bn valuation
- Team works across Europe and the US, with centre of gravity in Berlin
- Company language is English
Partners & customers
SequoiaSAP
What they value
- Empower others