N
Low-touch Customer Success Manager (Remote - EMEA)
Contract type
Ongoing
Work mode
Remote · EMEA
Experience
3 years
Job description
Customer Success Manager for n8n's Guided segment, serving as the primary post-sales partner for approximately 30 enterprise accounts across EMEA, guiding customers from onboarding through scaled adoption and long-term expansion.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote · EMEA
- Languages
- English – fluent
What you'll do
- Own a portfolio of n8n enterprise customers, acting as the primary post-sales partner across onboarding, adoption, and renewal
- Lead customer kickoffs and success planning, aligning stakeholders on goals, timelines, responsibilities, and measurable outcomes
- Drive onboarding and enablement across technical and business audiences, accelerating time-to-value and unblocking implementation challenges
- Establish a strong operating cadence (health checks, executive syncs, QBRs), using customer data and adoption insights to guide priorities and decisions
- Monitor customer health and product usage signals to proactively identify risks, manage escalations, and maintain stakeholder alignment
- Quantify and communicate business value throughout the customer lifecycle, building ROI narratives tied to adoption, efficiency gains, and business impact
- Identify and progress expansion opportunities (upsell/cross-sell), partnering with Account Executives on account strategies that drive customer growth
- Partner closely with Support, Solutions Engineering, and Product teams to resolve blockers quickly and deliver a seamless customer experience
- Provide structured, actionable feedback to Product and Engineering, representing customer needs and helping shape roadmap priorities
What we're looking for
- Enterprise Customer Success experience: managed a portfolio of enterprise SaaS customers and can confidently run kickoffs, onboardings, stakeholder alignment, and QBRs end-to-end
- Technical fluency: can engage credibly with IT and engineering stakeholders across topics like APIs, integrations, authentication, environments, and automation architecture, and know when to escalate
- Commercial acumen: supported renewals and expansion opportunities (upsell/cross-sell), with a track record of driving retention and growth outcomes
- Value & outcomes mindset: comfortable translating product usage into measurable business outcomes, ROI, and executive-ready narratives
- Operational rigor: run a structured operating cadence, manage competing priorities effectively, and keep stakeholders aligned with strong follow-through
- Clear, high-trust communication: communicate clearly with both technical builders and executive stakeholders, known for building durable customer relationships
- Cross-functional collaboration: partner effectively with Sales, Support, Solutions Engineering, and Product to unblock customers and improve the customer journey
- Builder mindset in ambiguity: thrive in fast-moving environments, take ownership, and enjoy building processes as the company scales
- Automation + AI curiosity: used automation, AI tools, or workflow platforms before and can bring ideas that improve customer value realization
Nice to have
- Startup/scale-up experience: operated in high-growth environments and enjoy "building the plane while flying it"
- Technical or STEM education: degree or equivalent experience in a technical field such as Computer Science, Engineering, or similar
- Familiarity with n8n or similar platforms: experience with workflow automation, integration, or iPaaS platforms
Your team
Guided segment
Customer Success team serving enterprise accounts across the EMEA region
Benefits
US: multiple low-premium, low-deductible medical plans with coverage for individuals and families, plus a no-cost premium HDHP option with a pre-seeded HSA, along with dental and vision coverage
- Competitive compensation
- Equity
- Europe: 30 days of vacation, plus public holidays wherever you are
- US: 20 vacation days, 8 sick days, plus public holidays wherever you are
- Europe: benefits according to local country norms
- Europe: pension contributions according to local country norms
- US: 401(k) retirement plan with a 4% employer match
- US: company-paid short-term and long-term disability insurance, plus life insurance
- €1K (or equivalent) per year to spend on courses, books, events, or coaching
- Regular hackathons
- Remote-first with regular off-sites for team bonding
- $100 per month to support open source projects
- Transparency
Apply
Direct apply at N8N
Opens the job posting at N8N
About n8n
The AI orchestration of your wildest imagination.
n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we're changing the way people bring systems together and scale ideas for impact.
Key facts
- over 260
- 2019
- Berlin
- Workflow automation / software
- Cultivated a community of more than 650,000 active developers and builders
- Earned 190K+ GitHub stars, making us one of the world's Top 40 most popular projects
- Backed by top investors, from Sequoia's first German seed to SAP's recent strategic investment - bringing us to a $5.2bn valuation
- 500+ builder-approved integrations
- Team works across Europe and the US, with centre of gravity in Berlin
Partners & customers
SequoiaSAP
What they value
- Empower others
- Transparency
- Open source