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Lead Account Manager - Warehouse Automation - BENELUX
Contract type
Ongoing
Work mode
Remote
Experience
Lead / principal · Not stated
Level inferred from job title
Job description
Service Account Manager responsible for owning strategic customer relationships for Exotec's robotic warehouse automation solutions, covering service performance, escalations, governance and long-term success.
At a glance
- Work mode
- Remote
- Languages
- English – fluent
What you'll do
- Own the strategic relationship with a portfolio of customers, serving as their primary point of contact for service performance, escalations, and long-term success.
- Lead regular business reviews and governance meetings with customers, ensuring transparency on KPIs, system performance, ongoing actions, and improvement plans.
- Partner closely with Area Managers, Maintenance teams, Product, Performance Engineering, and Support functions to resolve customer concerns and drive operational excellence.
- Act as the voice of the customer internally, translating customer feedback and business needs into actionable improvement initiatives.
- Identify risks, challenges, and opportunities within customer accounts, coordinating proactive action plans to maintain customer satisfaction and contract performance.
- Support customer growth by identifying upselling opportunities, service extensions, and additional value-added solutions aligned with customer needs.
- Oversee the successful transition of customer sites from Deployment to Maintenance, ensuring a seamless handover and clear ownership model.
- Monitor contractual performance, service levels, and commercial commitments while ensuring alignment between customer expectations and operational delivery.
- Drive continuous improvement initiatives that enhance system reliability, service quality, and the overall customer experience.
- Build trusted relationships with key customer stakeholders, from operational teams to senior leadership, acting as a long-term partner to their business.
What we're looking for
- Experience in Account Management, Customer Success, Operations Management, Supply Chain, Logistics, Warehouse Operations, or Service Delivery.
- Strong customer-facing skills and experience managing demanding stakeholders.
- Ability to navigate complex organizations and coordinate cross-functional teams.
- Commercial awareness with the ability to identify growth opportunities within existing accounts.
- Excellent communication, influencing, and problem-solving skills.
- Fluent English required.
Nice to have
- Experience working in logistics, warehouse automation, intralogistics, manufacturing, industrial services, or a similar environment is highly valued.
- Additional languages are a plus.
Apply
About Exotec
Exotec provides robotic solutions for retail and e-Commerce order fulfillment, mitigating labor constraints and increasing workplace safety. Its solutions are deployed across the globe and it is described as the first industrial unicorn in France.
Mission
Redefine the relationship between humans and robots through the unification of artificial intelligence and high-performance hardware.
Key facts
- over 1000 ExoPeople
- First industrial unicorn in France
- Over 1000 ExoPeople around the world
- Robotic solutions deployed across the globe
- Serves some of the largest brands in retail and e-Commerce