LATAM/Americas ERP (Netsuite) Solution Consultant - Implementation
Job description
ERP Solution Consultant, Implementation at Pipe17, working with US-based customers across pre-sales, customer onboarding, and post-sales support. The role owns customer requirements and problems end to end, managing migration to and adoption of the Pipe17 platform.
At a glance
- Work mode
- Remote · LATAM
What you'll do
- "Own the customer" as the single point of contact, defining a success plan with deliverables, and ensuring clear communication across all activities of the customers' post-sale journey
- Be the main technical point of contact guiding the customer to leverage Pipe17 based on best practices and technical knowledge
- Be consultative and build in-depth customer relationships and a complete understanding of their business goals and objectives
- Lead multiple projects during the implementation phase and be viewed as an expert in solution design, development and troubleshooting; may do planning, estimation, requirements gathering/analysis for larger customers
- Translate business requirements into product use cases or technical requirements
- Configure Pipe17 products based on customer requirements; serve as a point of internal escalation on technical issues within the Support org
- Perform troubleshooting and development assistance to Pipe17 customers and resolve problems when possible, engaging engineering as needed
- Coach and educate customers to improve adoption of Pipe17
- Collaborate with internal stakeholders (Engineering, Product, Sales) to complete customer goals, be the "Voice of the Customer" to provide visibility and/or escalations, and maintain strong referenceability across your book of customers
- Create and improve documentation to help customers and partners help themselves
- Document onboarding steps for future reference and to transition to other teams as needed
What we're looking for
- Minimum of 4 years experience in the software/tech industry
- Onboarding background - Customer onboardings with Netsuite, Acumatica or other ERP
- Understand integrations (using REST APIs) with cloud systems
- Experience with configuring SAAS products
- Analytical, problem-solving, and troubleshooting skills
- Solid project management and customer management skills
- Experience with Order to cash flow: Products, Sales Orders/Cash Sales, Inventory, Purchase Orders/Transfer Orders, Returns/RMAs, etc.
- Exposure to integrations with NetSuite (via Celigo, Boomi, FarApp or anything else)
- Empathetic, able to put yourself in the customer's shoes and help point them in the right direction
- Can prioritize and has the ability to say no to customers; self-starter, manager, owner who can drive things to results
- Great communication skills (written and verbal)
- Likes variety and enjoys multifaceted roles
- Excels with minimal supervision as part of a distributed team
- AI fluency: has used AI tooling for work or personal use, or is willing to dive in and learn fast
Nice to have
- Ecommerce experience highly desired
- Experience within the ecommerce space such as one or more of the following: Shopify, Big Commerce, Woo Commerce, etc and B2B sales platforms, point-of-sale systems, ERPs, 3PLs/warehouse management systems, cart rover, order and inventory management systems such as Stitch labs, Brightpearl, Cin7, and SaaS connectivity solutions such as Dell Boomi, Workato, Zapier etc.
- Mid-market focus on customers
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About Pipe17
AI-native Enterprise Order Operations Platform
Pipe17 is the AI-native Enterprise Order Operations Platform for brands and 3PLs. We replace the fragmented stack of iPaaS, middleware, and legacy OMS with one unified operational layer that manages orders, inventory, products, fulfillment, and exceptions across every channel and partner. With 300+ managed connectors, AI-powered workflows, and an industry-first MCP Server for agentic commerce, Pipe17 lets brands go live in weeks, scale into new channels in days, and run post-checkout operations without developer dependency or systems integrators.
Mission
Unify commerce after the buy button
Key facts
- Seattle, WA
- Enterprise Order Operations Platform / software
- 300+ managed connectors
- AI-powered workflows
- Industry-first MCP Server for agentic commerce
- Venture-funded software company with a significant presence in the San Francisco Bay Area
- Backed by GLP Capital Partners
- Series A funding
Partners & customers
What they value
- Ownership
- Urgency
- Curiosity
- Bias for action
- Teamwork
- AI as a force multiplier