NG
Kundensupport (m/w/d)
Contract type
Ongoing
Work mode
Hybrid · Berlin, Germany
Experience
3 years
Job description
Customer support role for a German graduation-newspaper platform, handling student inquiries via chat, phone and video call from first question to delivery.
At a glance
- Work mode
- Hybrid · Berlin, Germany
- Languages
- German – fluent
What you'll do
- Answer student inquiries via chat, phone and email quickly and helpfully.
- Solve problems around approvals, orders or delivery dates together with the Operations team and keep the year group updated.
- Accompany year groups from offer acceptance to delivery so no project gets lost.
- Run bookable video calls giving students intensive support with their project.
- Identify recurring questions and help improve the chatbot and help center.
- Pass on student feedback so product and processes can improve.
What we're looking for
- Experience in customer service or support, ideally with end customers; career changers welcome.
- Good with young people: casual in tone, reliable in substance, patient with repeated questions.
- Writes quickly, clearly and friendly; equally relaxed on the phone and in chat.
- Keeps an overview with many parallel inquiries, especially during seasonal peaks.
- Works reliably and proactively reports before anyone has to ask.
- Confident with digital tools such as chat, ticket or CRM systems.
- Fluent German is required because customers are German-speaking.
- Proactive attitude and enjoys close collaboration with other teams.
Your team
Kundensupport
Customer support team serving students planning their graduation newspaper and graduation textiles.
Benefits
- Accompany graduation year groups across Germany in their first big project each year.
- A role with prospects: step-by-step more responsibility if desired.
- Small team where your work is directly visible.
- Short paths and open ears: ideas go directly to decision-makers without hierarchy levels.
- 30 vacation days, company laptop, vouchers and D-Ticket or JobRad.
Apply
About nuggit GmbH
Market leader for graduation newspapers in Germany.
Started seven years ago as an ambitious idea; today more than two thirds of German graduation year groups use the nuggit app to design their graduation newspaper and textiles.
Mission
Through digital innovation and personal customer contact, be the reliable partner for students on their very first big project.
Key facts
- Berlin
- Small team with very large reach.
- Office at Mindspace on Uhlandstraße 32 near Kurfürstendamm, with other Mindspace locations usable temporarily.
- Home office and mobile working are possible as long as results are right.
What they value
- We speak the language of our customers.
- Automation relieves you, it does not replace you.
- Initiative is a must, not a bonus.
- Hybrid, honestly meant.