OG
Kein CallCenter Mitarbeiter*in (d/w/m)
Contract type
Ongoing
Work mode
On-site · Germany
Experience
3 years
Job description
A support role for orderbird's restaurant POS app, helping hospitality customers by phone, email and chat with technical and billing questions.
At a glance
- Work mode
- On-site · Germany
- Languages
- German – fluent, English – fluent
What you'll do
- Act as the explainer for orderbird via email, phone and chat, supporting users with all questions about their orderbird POS.
- Patiently guide customers through tasks such as laying WLAN cables, finding the cancellation button in the app, or discussing license fees.
- Enable customers so the POS becomes the least of their worries during service.
What we're looking for
- Work experience in hospitality, knowing the processes and what restaurateurs deal with, staying calm under stress.
- Enjoy solving technical challenges and being the go-to person for friends' tech problems.
- Familiarity with DATEV.
- Fluent in German and English.
- Communicate with the right tone on the phone, in chat and by email.
- Act confidently and reliably, stay calm, and prefer working in the office.
Nice to have
- Additional languages or dialects are welcome.
Your team
Support
Support team helping hospitality customers with the orderbird POS app
Benefits
- Deutschlandticket, Egym Wellpass, JobRad and a company pension with 100% employer contribution.
- Access to nilo for mental health support.
- No dress code and an international team welcoming everyone.
- Fixed end-of-day working hours.
- A creative, caring team with regular cake baking, cooking, cross-team activities and coffee tastings with customers.
- A virtual breakfast round every Wednesday with updates from different teams.
Apply
About orderbird GmbH
We make complex processes as simple as possible through intuitive and reliable technology.
Provider of the orderbird PRO restaurant POS and the mobile orderbird MINI cash register solution, with over 17,000 customers in Germany, Austria, France and Switzerland.
Mission
Hospitality brings people together, and orderbird simplifies the industry's complex processes with intuitive, reliable technology.
Key facts
- Over 17,000 customers in Germany, Austria, France and Switzerland.
- Orderbird PRO and orderbird MINI are among the leading POS systems in Europe.
What they value
- The company lives the hospitality industry from its own experience.