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(Junior) Customer Success Manager:in (m/w/d)
Contract type
Ongoing
Work mode
Remote · Germany, Austria
Experience
Junior / entry level · Not stated
Level inferred from job title
Job description
Customer Success role at a fast-growing AI bookkeeping startup, onboarding new customers and acting as their first point of contact.
At a glance
- Work mode
- Remote · Germany, Austria
- Languages
- German – fluent, English – fluent
What you'll do
- Guide new customers through onboarding, from initial setup to confident use of the platform
- Be the first point of contact for questions, feedback and smaller topics via chat, email or call
- Ensure the pipeline runs smoothly and customers always know the next step
- Spot patterns: where do customers repeatedly get stuck, what is missing in the onboarding flow, what can be automated
- Own a project such as expanding the knowledge base, optimizing onboarding or testing new workflows
- Carry the customer voice into the team, interfacing with Accounting, Product and the founders
What we're looking for
- First experience in customer contact, whether CS, support, account management or a working-student role with customer feel
- Basic understanding of accounting or tax topics, a business background or commercial training is enough
- Clear, empathetic communication in German and English (fluent, approx. B2)
- Structured thinking: seeing not just the single problem but the process behind it
- Hands-on and solution-oriented mindset, bringing ideas rather than problems
- Desire to help shape a fast-growing startup and contribute own ideas
Nice to have
- First experience with HubSpot is an advantage
Your team
Customer Success
Small, honest team working closely together
Benefits
- 100% remote in Germany/Austria, location doesn't matter (Berlin for team events is a nice-to-have, not a must)
- Flexible working hours, no rigid 9-to-5, but trust and personal responsibility
- Real development prospects: we grow fast, whoever proves themselves grows with us
- A small, collegial team that has each other's backs
- A product that solves a real problem and the chance to actively shape it
How to get hired
- 1A meaningful CV is enough, no long cover letter needed
Apply
About mika
Mika makes bookkeeping easy for small and medium-sized businesses
Fast-growing company serving several hundred customers with AI-supported bookkeeping
Mission
AI takes over the tedious work while the team makes sure everything is correct in the end
Key facts
- Serves several hundred customers
- Small, honest team
What they value
- Trust and personal responsibility
- Hands-on and solution-oriented