IT Support Specialist
Job description
IT Support Specialist I on Lightspeed's global IT Support team, based in Amsterdam, supporting all Lightspeed employees in the Netherlands both in-office and remote.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote · Netherlands
What you'll do
- Be in charge of on/offboarding and ensure the provision and repatriation of IT equipment
- Maintain accurate records of hardware and software inventory (Backstore, A-V, Monitors, etc.)
- Ensure office desks & conferencing rooms are up to standard, functional and organized
- Partner with Level 1 and 3 teammates to diagnose and troubleshoot main IT issues
- Start assisting IT departments with basic configurations, initiatives, project involvement or monitoring under guidance (based on IDPs)
- Provide technical support to end-users and executive leadership
- Educate end-users on IT best practices and provide technical training as needed
- Ensures that SOX compliance tasks are followed rigorously
- Assist with routine IT maintenance tasks
- Manage user access requests
- Maintain knowledge of all IT compliance requirements and responsibilities
- Collaborate with other teams inside and outside of IT on initiatives and issues
- Maintain and update the organization's IT knowledge base
- Train Level 1 technicians on new technologies and procedures
- Work closely with the IT-Ops team to support the office
- Host large meetings and company events
- Use excellent communication skills to interact clearly and confidently with executive leadership and business stakeholders
- Contributing as part of the wider team to achieve organizational objectives even if this means doing things that aren't strictly within the scope of your role
What we're looking for
- Associate's degree in IT or related field; relevant certifications (e.g., CompTIA A+, Network+) preferred
- Good experience with MDM, ticketing system
- Proficiency in Mac OS & Windows environments
- 1 - 3 years of experience in IT Support
- Strong troubleshooting and problem-solving skills, with high attention to detail
- Focus on outcomes
- An ownership mindset towards projects and tasks
- Excellent communication and customer service skills
- Ability to work independently and within a team
Nice to have
- Basic Networking Knowledge (VLAN, TCP, DHCP, IP/Mac addresses, switches and cable management)
- General knowledge of SOX Compliance is an asset
Your team
IT Support Team
Responsible for providing all employees with the hardware and software they need to perform the best work of their lives, assisting folks throughout the organization with any technical support issues or questions they may have.
Benefits
- A culture that celebrates performance
- The chance to make an impact in a team that's big enough for career growth, but lean enough to make your voice heard
- Career-defining opportunities
- Equity options
- Contributions to your pension plan
- Training opportunities to grow your skills and career
- Health and wellness credit
- Time off to volunteer and give back to your community
- Interest groups, employee-led networks, social committees to sponsored sports teams
- People Experience - work from pretty much anywhere in the world for 60 days a year
- Awesome office space in the heart of Amsterdam and multiple free lunches per week
Apply
Direct apply at Lightspeedhq
Opens the job posting at Lightspeedhq
About Lightspeed
Powering the businesses that are the backbone of the global economy
Lightspeed develops unified POS-systems which help retail & e-commerce, hospitality businesses (hotels and restaurants), and golf clubs transform and unify digital and physical operations by enabling multichannel sales, expansion to new locations, global payments, financial solutions and connection to supplier networks.
Mission
Lightspeed is building communities through commerce
Key facts
- 2005
- Montréal, Canada
- Cloud commerce / POS systems
- Dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD)
- With teams across North America, Europe, and Asia Pacific
- Serves retail, hospitality, and golf businesses in over 100 countries
- Founded in Montréal, Canada in 2005
What they value
- Inclusion
- Performance
- Community