CA
IT Support Analyst – Application Operations
Coopers Group AG
Contract type
Ongoing
Work mode
Remote · Zürich, Switzerland
Experience
3 years
Job description
An IT Support Analyst role in Application Operations for a banking client in Zurich, covering application support, incident and problem management, and monitoring.
At a glance
- Work mode
- Remote · Zürich, Switzerland
- Languages
- German – very good, English – very good
What you'll do
- Analyse recurring IT problems, identify root causes and develop sustainable measures to reduce disruptions and improve system stability
- Technically analyse and reproduce application errors in test environments and work closely with developers, software suppliers and internal IT teams
- Monitor banking applications and IT systems and optimise, automate and further develop existing monitoring processes and tools
- Configure and administer banking applications (especially OpenLease) according to business requirements and manage system settings, workflows and user roles
- Provide first and second level application support and support major incident management including error diagnosis, prioritisation and stakeholder communication
- Process user access requests and manage permissions in line with internal security policies
- Document error analyses, workarounds and configuration changes and continuously maintain the knowledge base
What we're looking for
- Experience in IT application support, application operations or a comparable function, ideally in a complex IT environment
- Solid knowledge of incident and problem management and experience with IT service management tools, especially Jira and Confluence
- Technical understanding of complex application landscapes and ability to analyse errors systematically and develop sustainable solutions
- Strong analytical and conceptual skills and a structured, solution-oriented way of working
- Strong communication and teamwork skills with technical and non-technical stakeholders and external software suppliers
- High willingness to learn and quick grasp when onboarding into complex banking applications
- Very good German and English skills
Nice to have
- Experience with monitoring tools (especially Splunk) and basic SQL knowledge for error and data analysis
- Knowledge of banking applications, regulatory requirements and IT security policies is a plus