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IT Operations - Working Student (w/m/x/d)
MILES Mobility
Contract type
Part-time
Work mode
On-site · Berlin, Germany
Experience
3 years
Job description
A working student role in IT operations at MILES Mobility in Berlin, acting as first point of contact for IT questions and supporting the IT team with support tickets, user lifecycle tasks, and documentation. The position is fully onsite at 20 hours per week.
At a glance
- Employment
- Part-time · Employee (employment agreement)
- Work mode
- On-site · Berlin, Germany
- Languages
- English – fluent, German
What you'll do
- Handle incoming IT support tickets and resolve hardware or software issues efficiently to minimize downtime for our team
- Support onboarding and offboarding processes by setting up accounts, managing digital access, and preparing hardware for new MILES employees
- Maintain and continuously improve internal IT documentation and knowledge base to keep processes transparent and clean
- Assist the core IT team with day-to-day operations, system maintenance, and small-scale infrastructure projects
- Act as a helpful and reliable go-to person for all everyday IT questions across various departments
What we're looking for
- Currently enrolled in a university degree program in IT, Computer Science, Business Informatics, or a related field
- Solid understanding of IT basics, including operating systems (macOS & Windows), hardware troubleshooting, and basic networking concepts
- Highly organized, reliable, and approaches problems with a structured and proactive attitude
- Enjoys working with people; clear, empathetic, and patient communication
- Fluent English skills are required
Nice to have
- Initial experience with modern IT administration tools, MDM solutions, or ticketing systems
- German is a major advantage since you will be supporting our local team
Your team
IT Operations
Benefits
Personal development through knowledge sharing and training opportunities (with the support from our HR Team and the Team Leads)
We dedicate a portion of our revenue to support regional social projects, actively contributing to the well-being of society and the environment
- Use monthly MILES credits
- Access 1,500+ providers for discounts on sneakers, theater visits, and more
- Enjoy the flexibility of working from our office in Berlin and from home
- Attractive pension plan