IT Operations Specialist
Job description
IT Operations Specialist at Alan responsible for device security, SaaS platforms, identity and access management, and the daily IT experience of employees, combining support/oncall work with project-based build initiatives.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote · France
- Languages
- French – fluent, English – professional
What you'll do
- Own L1/L2 oncall for 900+ Alaners across 5+ countries, with a clear escalation path to engineers
- Triage, communicate to users during incidents, and escalate appropriately
- Document recurring issues and reduce ticket volume through self-service
- Own the full device lifecycle: procurement, zero-touch enrollment (Apple Business Manager, Kandji), repair, retrieval
- Maintain role-based Kandji blueprints and least-privilege configurations
- Contribute to device compliance across all countries (MDM, EDR, FileVault) and to audit evidence
- Own the physical side: laptop locker, hardware inventory, office equipment
- Take over day-to-day device operations as we bring them back in-house from our outsourced provider
- Own onboarding and offboarding end-to-end, across both automated and manually-managed tools
- Administer Google Workspace, SSO/SAML, licences and access reviews
- Manage day-to-day vendor relationships and procurement on your scope
- Own a build project end-to-end, with a more experienced engineer to pair with and learn from
- Ship automation and self-service tooling that measurably reduces IT toil
What we're looking for
- 1-3 years in IT operations (or strong internship / student association background in a tech environment): device management (MDM, ideally Kandji), SaaS administration, basic identity & access management (Google Workspace, SSO)
- Operational reflexes: can triage issues, communicate to users during incidents, and escalate appropriately; has oncall or production support experience
- Automation & AI appetite: scripting basics (Python, Bash) or low-code, and an instinct for what should be automated or delegated to AI rather than repeated
- Documentation mindset: writes clear, structured documentation
- Learning velocity: picks up new tools and processes quickly
- Written-First Communication: clear, effective written communicator who instinctively documents workflows, shares knowledge transparently, and thrives in an asynchronous work culture
- Empathetic Problem-Solving: balanced user-first service mindset with operational pragmatism—delighting colleagues while diagnosing root causes rather than applying band-aid fixes
- Autonomous Growth: self-directed problem solver who takes early project ownership, learns rapidly alongside senior engineers, and actively seeks feedback to level up
- Fluent French & Professional English
- You must be legally eligible to work from France
Nice to have
- MacOS fluency: comfortable troubleshooting macOS, understands the Apple ecosystem (Apple Business Manager, DEP enrollment)
- Experience with Kandji specifically
- Exposure to security compliance frameworks (ISO 27001, SOC 2, HDS), even just awareness
- SaaS vendor management and/or license administration
- Interest in automation and coding (even from college/school projects)
- Experience in a fast-growing, multi-country tech company
Your team
IT Operations
IT at Alan is more than just a helpdesk; Operations and support ('Run') take roughly 60% of your time initially, while the rest goes toward owning project-based initiatives ('Build').
Benefits
Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers
A strong culture: People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work
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About Alan
Health can't wait
Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. It partners with 40K+ companies of all sizes, serving more than 1M+ members, and has reached €800M+ in ARR. Alan is scaling internationally with 900+ employees, 100+ healthcare professionals, and 5+ countries.
Mission
Alan exists to end the wait and is building the new standard in prevention insurance, integrating insurance, prevention, and care into a single user experience.
Key facts
- 900+ employees
- Insurance
- 40K+ companies of all sizes as partners
- More than 1M+ members
- €800M+ in ARR
- 100+ healthcare professionals
- 5+ countries