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IT Manager
Contract type
Ongoing
Work mode
Remote · United Kingdom
Experience
3 years
Job description
IT Manager at Paddle responsible for leading a lean team of IT engineers and owning identity, device management, service delivery, budget and vendor relationships. The role combines IT strategy and people leadership with hands-on technical work, using data, automation and AI to evolve IT operations.
At a glance
- Work mode
- Remote · United Kingdom
What you'll do
- Lead, coach, and develop a lean team of IT engineers - setting priorities, unblocking their hardest problems, and stepping in hands-on for complex or escalated issues
- Own Okta identity and access management for the business: the lifecycle, integrations, and day-to-day administration that keep joiners, movers, and leavers secure and frictionless
- Own macOS and Apple device management and endpoint tooling across the business, in a way that's secure by default and low-friction for Paddlers
- Drive the adoption of data, automation, and AI across IT operations - identifying where tooling and agents can remove manual toil, speed up support, and evolve how the team operates
- Set and own IT's operating rhythm: support tooling, SLAs, and the metrics that show whether the function is improving
- Manage the IT budget and vendor portfolio - evaluating spend, negotiating commercial terms, ensuring that we're operating efficiently and running a SaaS estate that spans across multiple departments
- Implement and maintain baseline security and resilience practices for IT-owned systems (CIS Benchmarks, patching, disaster recovery), partnering closely with the wider Security team on anything that crosses into security engineering
- Act as the conduit between IT and the rest of the business - translating department needs into IT capabilities
What we're looking for
- Have led or managed a technical IT team before, with a track record of developing people as well as delivering outcomes
- Are technically credible: strong systems administration and infrastructure fundamentals, and comfortable being the escalation point when something's genuinely hard
- Have hands-on experience running an IAM platform in production, ideally Okta, including lifecycle automation and integrations
- Have in-depth knowledge of macOS and Apple hardware, ideally managing it in a corporate/enterprise environment (Iru or equivalent)
- Are excited about AI and automation as tools for operational leverage, with examples of using them - or data and workflows more broadly - to change how a team works
- Can manage a budget and vendor relationships commercially: evaluating cost, negotiating terms, and knowing how to get the most out of a tool or platform
- Have experience running IT projects end-to-end, from scoping through delivery and stakeholder reporting
- Understand core security and compliance fundamentals well enough to implement and maintain them
- Communicate clearly and adapt your message for technical peers and non-technical senior stakeholders alike
- Are a strong leader who can hold a calm, clear line under pressure (incidents, competing priorities, escalations)
Benefits
- Attractive salaries
- Stock options
- Retirement plans
- Private healthcare
- Wellbeing initiatives
- Annual learning fund
- Regular internal and external training
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About Paddle
Merchant of Record for digital product companies
Paddle offers digital product companies a completely different approach to their payments infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we're a Merchant of Record for our customers. That means we take away 100% of the pain of payments fragmentation. It's faster, safer, cheaper, and, above all, way better.
Key facts
- Payments infrastructure
- Backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North
- Serve over 10,000 software sellers in 245 territories globally
- 'digital-first' company with global hubs
- Hubs in Europe, Austin, TX (USA) and Toronto (Canada)
Partners & customers
KKRFTV CapitalKindredNotion83North
What they value
- Paddle for others
- Paddle together
- Paddle simply