A
IT Engineer
Contract type
Ongoing
Work mode
Remote
Experience
Mid-level · 3+ years
Job description
IT Engineer role at Alan, building and owning the internal technology platform used by all employees, covering identity and provisioning, endpoint and SaaS security, clinic IT tooling, and automation. The engineer is staffed on one or two scope areas at a time and spends up to one day a week on IT support.
At a glance
- Work mode
- Remote
- Languages
- English – fluent, French – professional
What you'll do
- Own and extend automations on Alan Home, the internal provisioning engine
- Maintain, extend and improve helpdesk automation, SaaS provisioning flows, and onboarding/offboarding pipelines
- Own the meeting room AV and room-booking platform as a product, replicable across offices
- Own the IT side of the employee lifecycle (onboarding, offboarding, mobility between jobs and countries) across Google Workspace, SSO/SAML and the SaaS ecosystem
- Grow the role-based access model: extend it to more tools and refine permission groups
- Make employee lifecycle events reliable, fast and auditable end-to-end
- Own access reviews and least-privilege models; produce and maintain evidence for auditors
- Own SaaS procurement and license management: vendor relationships, renewals, and cost optimization
- Own the Mac fleet in Kandji: enrollment at scale, role-based blueprints, fleet compliance
- Work on Cloudflare WARP and SaaS security controls
- Maintain and strengthen ISO 27001 certification and drive ACPR and pentest remediation on the endpoint and platform scope
- Own the IT layer behind Alan's clinics: practitioner tooling, equipment, access
- Automate roles and permissions for healthcare professionals and their support and escalation process
- Make international expansion repeatable so every new market launches on the standard stack from day one
- Bring acquired entities onto the same platform
- Spend up to one day a week on IT support
- Join the IT oncall team as technical escalation
- Mentor IT teammates on core expertise
- Contribute to hiring and onboarding new teammates
What we're looking for
- 3+ years in IT engineering, platform, systems or corporate engineering, with real ownership of production-facing systems
- Depth in at least one area (platform & automation, identity, endpoint & security) and demonstrated range beyond it
- Write code: Python, APIs and pull requests in a shared repo should feel normal
- Structured problem-solving: diagnoses methodically, asks the right clarifying questions, thinks about failure modes and rollback
- Comfort with regulated environments: health data, ACPR, ISO 27001, HDS
- Automation & AI appetite: uses AI tools smartly to accelerate delivery
- Ownership & autonomy: drives topics forward without hand-holding
- Written communication: Alan is written-first; decisions get argued in public documents
- Pragmatic judgment: balances perfect vs. good enough, decides with incomplete information
- Documentation culture: reduces bus factor through clear documentation and knowledge sharing
- Fluent English & Professional French
Nice to have
- Experience with an internal provisioning or IdP-driven automation platform
- Kandji or another MDM at scale
- Cloudflare Zero Trust / WARP, Datadog
- Audit remediation experience (ISO 27001, HDS)
- Multi-country rollouts, or IT integration after an acquisition
- Having mentored, coached or led a (small) crew
- Health or healthtech ecosystem familiarity
Apply
Direct apply at Alan
Opens the job posting at Alan
About Alan
Health can't wait
Alan integrates insurance, prevention, and care into a single user experience. It partners with 40K+ companies, serves more than 1M+ members, and has reached €800M+ in ARR.
Mission
Alan exists to end the wait and to build the new standard in prevention insurance, making health a universal right coupled with prevention.
Key facts
- 800+ employees, 100+ healthcare professionals
- Insurance
- 40K+ companies as partners
- 1M+ members
- €800M+ in ARR
- 5+ countries
- 100+ healthcare professionals