TI
International Coaching & Training Operations Manager
Contract type
Ongoing
Work mode
Remote
Experience
Senior · 6+ years
Job description
The International Career Transition & Coaching Delivery Manager leads the operational delivery of Careerminds' international career transition and coaching programs across EMEA, APAC, and LATAM. The role combines operational leadership, project delivery, and development of a global network of contract coaches.
At a glance
- Work mode
- Remote
What you'll do
- Lead the day-to-day operations of Careerminds' international coaching network, ensuring operational excellence across multiple regions and languages.
- Lead projects and implement scalable processes that improve efficiency, consistency, and service delivery.
- Manage coach capacity planning and workforce readiness to support business growth and client demand.
- Oversee participant assignment processes and coach matching to ensure service level agreements are consistently achieved.
- Serve as primary point of contact for a global community of contract coaches throughout EMEA, APAC, and LATAM.
- Facilitate regular group touchpoints with the coach community to share updates, best practices and strengthen engagement.
- Develop and implement community as well as professional development initiatives that foster connection, knowledge sharing and alignment with Careerminds' delivery methodology.
- Identify coach network training needs and partner with the Training Team.
- Support a positive coach experience and respond to queries, concerns, and feedback.
- Partner with Talent Acquisition and Leadership on coach sourcing, interviewing, selection.
- Serve as the primary escalation point for coach performance concerns and complex service delivery issues.
- Partner with Client Success and Sales teams to clarify delivery requirements, coordinate coach expertise, and support successful execution of international client programs.
- Coordinate coach availability and staffing preparation for onsite events, virtual programs, and specialized client engagements.
- Coordinate multilingual program delivery, translations, localized resources, and specialized client requests.
- Contribute to quality assurance initiatives through operational audits and continuous process improvement, partnering with the Quality team and the Training team.
- Analyze operational trends, identify risks, and recommend solutions that improve delivery effectiveness.
- Develop and implement standardized workflows and operating procedures that support scalable growth.
- Develop and implement coaching standards, best practices, and quality expectations across the international network, in partnership with the Training team.
- Contribute to the monthly international coach billing process owned by Finance, ensuring accurate inputs, timely review, and appropriate follow-up on payment-related items.
- Lead cross-functional initiatives and projects that improve international service delivery and customer experience.
- Collaborate closely with the Operations team to ensure a seamless coach and participant experience.
- Align with Delivery teams across NA and international regions on shared practices, timelines, quality standards, and community initiatives.
- Partner with Customer Success and Sales teams to anticipate upcoming delivery needs and communicate coach community capabilities and market considerations.
- Coordinate with Product and Content teams on updates, translations, and Platform improvements.
What we're looking for
- 6+ years of experience in operations, program management, client delivery, talent management, or a related field.
- Excellent project management and organizational skills.
- Experience supporting global organizations and coordinating distributed or global teams.
- Experience managing multiple priorities in a fast-paced, client-focused environment.
- Excellent communication and stakeholder management skills.
- Experience driving continuous improvement.
- Strong analytical and problem-solving abilities.
- Experience in career transition, coaching, talent management, or professional services.
- Experience with CRM and operational systems.
- Bachelor's or Master's degree in Business, Human Resources, Operations, or related field, or equivalent experience.
Apply
About Careerminds
Careerminds is a global workforce solutions provider, delivering career transition and leadership development in 100+ countries and 80 languages by combining personalized coaching with strong technology.
Key facts
- Workforce solutions
- Delivers career transition and leadership development in 100+ countries and 80 languages
- Combines personalized coaching with strong technology