AA
Inhouse Consultant (m/w/d)
acadon AG
Contract type
Ongoing
Work mode
Hybrid · Germany
Experience
3 years
Job description
Support role focused on analyzing and solving customer tickets for wood industry software, using product and process knowledge to deliver sustainable solutions.
At a glance
- Work mode
- Hybrid · Germany
- Languages
- German – fluent, English – fluent
What you'll do
- Process support tickets from wood industry customers, analyze issues and find solutions
- Track open topics, prioritize and coordinate with consultants and developers
- Use AI for research, analysis, documentation and solution finding
- Take responsibility in change, release and test management and accompany rollouts
- Contribute know-how in workshops, documentation and error analyses and develop services
What we're looking for
- Understanding of production and manufacturing processes
- First experience in inhouse consulting/support
- Knowledge of Microsoft Dynamics 365 Business Central or willingness to become an expert
- Uses AI for research, analysis and solution finding and critically reviews results
- Team player who connects customers, consultants and developers
- Safe communication in German and English
Benefits
- Intensive onboarding into Microsoft Dynamics and the wood industry
- Individual further training for professional and personal development
- Modern digital equipment
- Flexible working hours, trust-based working time and remote option
- Collegial cooperation, motivated team and regular team and company events
- Subsidy for pension and Deutschland-Ticket
- JobRad and corporate benefits
- Free drinks and meal options