SP
Implementation Manager
Contract type
Ongoing
Work mode
Remote
Experience
Senior · 5+ years
Job description
The Implementation Manager supports the full lifecycle of EDI integration projects between benefit administration systems, insurance carriers, and the Self Bill Pro system, from requirements gathering and data mapping to testing, deployment, and ongoing support. This is a fully remote, client-facing role managing a portfolio of concurrent implementation projects.
At a glance
- Employment
- Full-time
- Work mode
- Remote
- Pay
- USD 80,000 – 90,000 / year
What you'll do
- Effectively manage a portfolio of 15-25 concurrent implementation projects at any given time, using advanced project management and client service skills.
- Gather and analyze business requirements for EDI integration projects, translating client needs into technical specifications.
- Design and implement EDI data mappings and transformations to ensure accurate data flow.
- Proactively troubleshoot and resolve EDI transmission and processing errors, minimizing disruptions for clients.
- Serve as a key externally-facing professional with direct influence and impact on Self Bill Pro's reputation in the benefits technology space.
- Coordinate effectively with internal teams and external partners (clients, carriers) to ensure successful and timely project delivery.
- Provide ongoing support and maintenance for EDI integrations, ensuring long-term system stability.
- Monitor and optimize EDI processes for efficiency and performance, seeking continuous improvement opportunities.
- Stay up-to-date on industry trends and best practices in EDI, API integrations, and benefit administration, applying new knowledge to enhance our services.
- Act as a key technical liaison, clearly communicating complex technical concepts to non-technical stakeholders.
- Build genuine, trusted relationships with client stakeholders, brokers, and carrier partners that reflect a high standard of client care.
- Anticipate client needs and go beyond baseline expectations to deliver a best-in-class implementation experience.
- Serve as a steady, reliable presence for clients throughout their project, reinforcing confidence in Self Bill Pro at every touchpoint.
- Provide clients with clear, timely, and specific communication on project status throughout each implementation.
What we're looking for
- 5+ years managing a portfolio of concurrent projects with both internal and external stakeholders.
- 5+ years in a client-facing role owning client relationships end to end, with demonstrated experience independently navigating difficult client conversations and resolving escalated issues
- 5+ years of experience in EDI and/or API implementation and support, preferably within the benefits administration industry.
- Strong customer service orientation with a proactive approach to owning and resolving client issues.
- Understanding of fixed-width file formats and preferably also, the LDEx XML file format.
- Experience with, or a strong interest in learning, data mapping and transformation tools. A comfort with, or interest in, analyzing and manipulating data, particularly using Microsoft Excel, is essential.
- Excellent communication, interpersonal, and problem-solving skills, both written and verbal.
- Ability to manage multiple tasks and projects simultaneously and meet deadlines in a dynamic environment.
- Strong analytical abilities to diagnose issues and develop effective solutions.
- A genuine passion for client service, with a track record of building strong, lasting client relationships.
- Strong track record of clear, confident communication with clients, particularly around project timelines and status.
Nice to have
- Familiarity with common benefit administration platforms (e.g., ADP Workforce Now, Workday, bswift) and/or insurance carrier systems is a plus.
- Bachelor's Degree Preferred
Apply
About Self Bill Pro
Self Bill Pro is a rapidly growing startup dedicated to solving one of the most persistent challenges in the employee benefits ecosystem: the complexity of monthly benefits billing. We provide a tech-enabled service where our dedicated team leverages proprietary software to eliminate the administrative burdens of manual invoice audits and costly billing errors.
Mission
Streamline the complexity of monthly benefits billing, freeing up employers, brokers, and carriers to focus on their strategic priorities.
Key facts
- employee benefits billing / benefits technology
- Tech-enabled service leveraging proprietary software
- Focus on eliminating manual invoice audits and costly billing errors
What they value
- Collaborative
- Ambitious
- Client service
- Continuous improvement