W
Help Desk Agent
Contract type
Freelance
Work mode
Remote · EU
Experience
Junior / entry level · 1+ years
Job description
Help Desk Technician providing L1-L2 technical support to internal users at Wirex, handling helpdesk tickets, workstation setup, and process improvement.
At a glance
- Employment
- Contract · Independent contractor
- Work mode
- Remote · EU
- Languages
- English – advanced, Ukrainian
What you'll do
- Provide L1-L2 support to internal users: handle helpdesk tickets, troubleshoot IT issues, guide users through solutions, and escalate when necessary
- Daily operations: assist new employees with setting up workstations and configuring access to systems and tools
- Participate in automation and technology adoption: assist in automating recurring workflows and support the team in implementing new tools and technologies (including AI-driven features)
- Contribute to process improvement: document solutions, update knowledge base articles, and help refine procedures within the Help Center
What we're looking for
- Proven experience in customer or technical support (1+ year), including working with platforms such as Jira, Freshdesk, Zendesk, ServiceNow, Monday, etc.
- Working knowledge of fundamental office tools provided by Google and Microsoft
- Basic understanding of computer basics and differences between operating systems (Windows, macOS, Linux)
- Strong problem-solving and communication skills, customer-oriented approach, and quick adaptability to new tools and technologies
- Advanced English is essential; proficiency in additional languages is considered a significant asset. The team is Ukrainian-speaking.
Benefits
- Premium tariffs for our product
- Semi-remote work with flexible hours
- Home office allowance
- Virtual share options scheme after the probation period
- Comprehensive medical insurance after the probation period
- Generous vacation policy: 20 business days of paid leave
- Paid sick leave, Birthday, and Anniversary leave
- Length of Service Holidays
- Engaging in online events for learning and enjoyment
- Coworking with all facilities and parking compensation in Wrocław/Kyiv
Apply
About Wirex
We believe everyone should have access to the benefits of digital currency.
Wirex was the first to launch a crypto-enabled debit card, and we're still ahead of the game—offering intuitive, secure ways to buy, exchange, and spend crypto. More than 6 million people across 130 countries use Wirex.
Key facts
- Digital currency / crypto payments
- First to launch a crypto-enabled debit card
- More than 6 million people across 130 countries use Wirex