S
Healthcare Coordinator
Contract type
Ongoing
Work mode
Remote · Philippines
Experience
Junior / entry level · 1+ years
Job description
A remote Healthcare Coordinator role supporting U.S.-based home care clients by coordinating caregiver schedules, maintaining workforce coverage, and ensuring uninterrupted patient care.
At a glance
- Work mode
- Remote · Philippines
- Languages
- English – fluent
- Pay
- PHP 45,000 / month
What you'll do
- Coordinate caregiver schedules to ensure continuous patient coverage
- Monitor attendance, call-offs, and schedule adherence while resolving scheduling conflicts
- Fill open shifts by coordinating caregiver replacements and schedule changes
- Communicate with caregivers, patients, clients, and internal teams to provide scheduling updates and support
- Maintain accurate scheduling records using workforce management and scheduling platforms
- Generate scheduling, staffing, and attendance reports to support daily operations
- Support workforce management activities while ensuring service levels are maintained
- Track scheduling issues and proactively identify opportunities to improve operational efficiency
- Provide administrative support for daily scheduling and coordination activities
What we're looking for
- At least 1 year of experience in Healthcare Scheduling, Home Care Scheduling, Patient Coordination, Workforce Management, Dispatching, Staffing Coordination, or similar roles
- Experience supporting U.S. Healthcare, Home Care, Staffing, Healthcare BPO, or Medical accounts
- Excellent English communication skills (written and verbal)
- Strong organizational, multitasking, and problem-solving skills
- Experience using scheduling or workforce management software
- Ability to work independently in a remote environment
- Laptop/PC: Intel i5 (or equivalent) with at least 8GB RAM
- Stable 100 Mbps internet connection
- Secondary internet connection, device, and power source
- Must be available to work any day of the week
- Must be flexible to work U.S. business hours based on operational needs
Nice to have
- Experience supporting U.S. Home Care agencies
- Familiarity with WellSky, AxisCare, ClearCare, CareSmartz360, NICE, Verint, or similar scheduling platforms
- Strong Microsoft Excel and reporting skills
Benefits
- Permanent remote work
- Competitive salary and performance bonuses
- Healthcare benefits
- Annual performance appraisal
- Career growth opportunities
- Work with established U.S.-based home care clients
- Join a supportive and collaborative remote team
- 10 Days PTO
Apply
About SmartScale360
Key facts
- Supports U.S.-based home care clients