Head of Technical Operations
Level inferred from job title
Job description
Head of Technical Operations at Trainline, acting as a trusted partner to senior leaders across Technology, Data, Finance and Product to guide investment and efficiency decisions. The role owns the technology budget, capacity planning and external vendor relationships, and leads a team of skilled professionals.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Hybrid · London, United Kingdom
- Languages
- English
What you'll do
- Own and manage the Technology budget, working with teams across the department to align spend with strategic goals
- Lead headcount and capacity planning in collaboration with Engineering, Product and Talent, supporting workforce planning and the hiring roadmap
- Manage relationships with external technology vendors and partners, leading contract negotiations, performance reviews and renewals
- Build and maintain dashboards and operational measures that give clear visibility of delivery progress, incidents and team efficiency
- Partner across Technology and Data to form views and recommendations on improving efficiency and getting the most from investment, including reallocating spend, reducing waste and speeding up delivery
- Track the benefits gained from investments and share learnings
- Build trusted relationships with Directors, VPs and executive leaders across Technology, Data, Finance and Product, crafting clear narratives from complex financial and operational data
- Lead, support and develop the team, creating an inclusive environment
What we're looking for
- Significant experience in a senior technology operations or technology programme management role, with a record of leading teams and delivering results in a complex environment
- Solid understanding of budget management and financial modelling within a technology setting
- Experience managing vendor relationships and negotiating contracts that deliver good value
- Hands-on experience using dashboards, tools and key performance measures to give technology teams clear visibility of performance
- Excellent communication and leadership skills, with a talent for explaining data through clear, engaging stories
- Ability to build trust and influence Directors, VPs and executive leaders
- Commercial, curious mindset with the confidence to form a point of view and make clear recommendations on investment and efficiency
Nice to have
- Experience in a high-volume digital or consumer business such as travel, e-commerce or fintech
- Familiarity with Agile ways of working in cross-functional teams
Your team
Technical Operations Team
Brings together budget, resourcing, vendor and performance information to give a clear view of where Trainline invests, what it gets back and where it can go further.
Benefits
- Private healthcare & dental insurance
- Generous work from abroad policy
- 2-for-1 share purchase plans
- EV Scheme to further reduce carbon emissions
- Extra festive time off
- Excellent family-friendly benefits
- Clear career paths
- Transparent pay bands
- Personal learning budgets
- Regular learning days
- 28-day Work from Abroad policy
Apply
About Trainline
Empower greener travel choices, connecting people and places
Europe's leading independent rail platform, enabling millions of travellers to find and book the best value tickets across carriers, fares and journey options through its mobile app, website and B2B partner channels.
Mission
Make the green travel choice the best choice by building a better train travel experience so more people choose rail
Key facts
- more than 1,000 Trainliners
- Travel technology / rail ticketing
- Europe's leading independent rail platform
- More than 1,000 Trainliners from over 50 nationalities
- Teams across London, Paris, Barcelona, Milan, Edinburgh and Madrid
- Europe's most downloaded travel app
What they value
- Think Big
- Own It
- Travel Together
- Do Good