Community Manager - Brazilian Portuguese & English | Remote
Job description
A Community Manager role at 5CA running daily Discord community operations, including engagement, moderation, events, and structured feedback, plus support for creator and ambassador workflows.
At a glance
- Work mode
- Remote · Argentina, Colombia, Costa Rica, El Salvador +6
- Languages
- Portuguese – C1 minimum, English – B2 minimum
What you'll do
- Engage daily with community members and keep conversations active and welcoming
- Moderate Discord channels, enforce rules consistently, and manage flagged content and reports (warnings, timeouts, bans)
- Run or support community activities like events, tournaments, streams, and Discord takeovers
- Support ambassador workflows: process applications and onboarding, help coordinate activations, and support regional community needs (including exploring new regional communities when relevant)
- Support creator workflows: process tickets in shared inboxes and application servers and help manage creator requests
- Review winner submissions for compliance and execute reward delivery for community and ambassador activities
- Track highlights, bugs, sentiment, and risks; escalate through defined internal channels
- Contribute to daily community feedback reporting and operational updates
What we're looking for
- Speak and write Brazilian Portuguese at an advanced level (C1 minimum)
- Speak and write English at an intermediate level (B2 minimum)
- Located in Argentina, Colombia, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Paraguay, or Peru
- Have managed online communities before, ideally on Discord
- Have moderated before and can enforce guidelines consistently
- Stay calm in conflict and can de-escalate situations with fairness and clarity
- Organized and can work through queues (tickets, reports, reward processing) with high accuracy
- Minimum internet speed of 15 Mb/s download and 15 Mb/s upload with latency < 120 ms, internationally
- Minimum of 8 GB RAM
- Windows 11 (all editions except Windows S Mode), or macOS 13.0 or newer
- Processor with a CPU Mark of at least 9220, like Intel i5-8400, or stronger (8th Gen Intel or above, or Ryzen 2nd Gen or above)
- GPU with a G3D Rating of 4806, like GTX 760, or stronger
- Smartphone usable for two-factor authentication running at least Android 10.0 or newer or Apple iOS 16.0 or newer
Nice to have
- Supported creator or ambassador programs before
- Run events or livestream support before
- Handled operational queues related to brand protection or policy enforcement
Benefits
Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA
- The flexibility to work 100% remotely with no wasted commute time and travel costs
- A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients
- A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages
- Innovative digital tools and comprehensive training, with access to a library of online training courses
- Various learning and career development initiatives throughout the year
Apply
Direct apply at 5CA
Opens the job posting at 5CA
About 5CA
We are a remote-first CX company working with passionate agents worldwide.
We are a remote-first CX company working with passionate agents worldwide. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience. Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages.
Key facts
- 1998
- Customer experience (CX)
- Remote-first CX company
- Founded in 1998
- Represents some of the biggest names in gaming and tech
- People from 80+ countries, speaking 25+ languages
What they value
- Diversity and inclusion