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Fulfillment Operations Specialist, German Speaking
Contract type
Ongoing
Work mode
Remote · Poland
Experience
Junior / entry level · 1+ years
Job description
Remote operations representative role on a team of 20+ supporting Taskrabbit's operational programmes by following standard operating procedures and resolving user issues. Based in Poland, reporting to the Operations Team Lead.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote · Poland
- Languages
- English – fluent, German – B2+
- Pay
- PLN 58,000 – 83,000 / year
What you'll do
- Understand the business requirement for each programme and put in action the SOPs of each assigned programme
- Diligently take notes while performing core duties and make suggestions to the team leader on improvements
- Efficiently address and solve user issues primarily via live channels while maintaining and exceeding KPIs on customer satisfaction, productivity, and accuracy
- Efficiently manage time to conduct relevant outbound calls with taskers while maintaining high-quality interactions
- Build connection and trust with stakeholders, going above and beyond to provide an exceptional experience and resolve queries first time
- Be organized, accountable and responsible - using resources to keep informed of all SOPs and programme changes
What we're looking for
- Fluency in English & German (B2+)
- Minimum 1 year of customer service experience, contact center experience or similar
- Excellent customer service skills: empathy, courtesy, kindness, efficiency, confidence and helpfulness
- Tech-curious, excellent typing skills and adaptable in navigating online tools and systems
- Adaptability and a love for change and improvement in a fast-paced environment
- Excellent written & verbal communication skills: strong command of grammar and spelling
- Ability to articulate persuasively over the phone to engage potential customers
- Strong critical thinker and adept at problem-solving
- Interpersonal skills: open to others' ideas and willing to try new things
- Resilience and persistence: willingness to face rejection and persistently pursue leads
- Prior experience in sales over the phone, preferably in cold calling
- Ability to take ownership and solve problems
- Available full-time (40 hours / week)
- Eligible to work in Poland; no relocation support
Your team
Operations
A remote team of 20+ operations representatives
Benefits
- Employer-paid health insurance and a 401k match with immediate vesting for US based employees
- Generous and flexible time off with 2 company-wide closure weeks
- Taskrabbit product stipends
- Wellness + productivity + education stipends
- IKEA discounts
- Reproductive health support
Apply
Direct apply at Taskrabbit
Opens the job posting at Taskrabbit
About Taskrabbit
Transform lives one task at a time
Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do's, such as furniture assembly, handyman work, moving help, and much more.
Key facts
- Marketplace platform
- Hybrid company with employees distributed across the US and EU
- Built In — Best Places to Work (2022, 2023, 2024, 2025)
- Women make up half of the leadership team
- Together with IKEA, creating more opportunities for people to earn income on their own terms
Partners & customers
IKEA
What they value
- Innovation
- Inclusion
- Hard work
- Collaborative
- Pragmatic
- Fast-paced