Fraud & Disputes Specialist
Job description
A Fraud & Disputes Specialist role at Lendable protecting credit card customers and the business from financial crime, with end-to-end ownership of complex fraud, disputes and chargeback investigations for UK and US card products.
At a glance
- Work mode
- Remote · London, United Kingdom
- Languages
- English
What you'll do
- Investigate and resolve complex third-party credit card fraud, consumer card disputes (including Section 75 claims), and chargebacks, ensuring meticulous accuracy and compliance with Mastercard guidelines
- Communicate empathetically and clearly with customers throughout the process, managing challenging scenarios like account takeovers and scams with professionalism and sound judgment
- Execute structured processes using digital systems, proactively identifying trends and suggesting improvements to controls, workflows, and automation opportunities
- Stay ahead of emerging fraud typologies, regulatory changes, and new operational tools, sharing expertise and contributing to a collaborative, improvement-focused team environment
What we're looking for
- Prior experience working with credit or debit card fraud, disputes, or chargebacks
- Ability to confidently navigate and resolve complex customer scenarios with empathy and professionalism
- Strong organisational and prioritisation skills, thriving in a fast-paced and change-driven environment
- Digitally savvy and eager to embrace automation and new technologies
- Detail-oriented and process-driven, with a knack for spotting inefficiencies and suggesting practical improvements
- Excellent written and verbal English communication skills
- Customer-focused, accountable, proactive and solutions-oriented, constructive and collaborative
- Maintains the highest standards of confidentiality, integrity, and compliance
Nice to have
- Good working knowledge of scheme rules (especially Mastercard) and relevant regulatory standards in the UK and/or USA
Your team
Fraud and Financial Crime Team
Benefits
Flexible working: flexible approach tailored to each role. Hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in-person connection through socials and off-sites
Socials & connection: opportunities and events to come together, socialise, and get to know each other beyond the office walls
Office meals & snacks: enjoy a fully stocked kitchen, plus complimentary lunches prepared by in-house chefs on in-office days at select locations
- Winning team: the opportunity to scale up one of the world's most successful fintech companies
- Health coverage: support for your physical and mental wellbeing, including private health cover
- Retirement & savings: long-term financial wellbeing through retirement savings plans
- Employee referral programme: earn a competitive bonus when you refer successful new team members
- Sustainable commuting: cycle-to-work and electric vehicle salary sacrifice schemes available in select locations
How to get hired
- 1A 15 minute Cognitive Assessment
- 2A 30 minute call with a member of the Talent team
- 3An onsite Interview and assessment with the Fraud & Disputes Manager
- 4Interview with the Head of Fraud and Financial Crime
Apply
About Lendable
Building the world's best technology to help people get credit and save money
Lendable is a fintech company that has rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance, getting money into customers' hands in minutes instead of days. It is going after the two biggest Western markets (UK and US).
Mission
Build the world's best technology to help people get credit and save money
Key facts
- over 800 people
- Fintech
- One of the UK's most exciting unicorns with a team of over 800 people
- Among the fastest-growing tech companies in the UK
- Profitable since 2017
- Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot)
- Rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance
- Going after the two biggest Western markets (UK and US)
Partners & customers
What they value
- Take ownership
- Work in small teams of exceptional people
- Build the best technology in-house