R
FRANKFURT - Customer Care Manager (m/w/d)
Contract type
Ongoing
Work mode
Remote · Germany
Experience
Mid-level · 2+ years
Job description
You coordinate the daily rental business at a roadsurfer station and, together with the station team, ensure smooth vehicle handovers and returns while keeping customers satisfied.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote · Germany
- Languages
- German – fluent, English – fluent
- Pay
- EUR 34,000 – 38,000 / year
What you'll do
- Coordinate the daily rental business and ensure smooth vehicle handovers and returns with the station team
- Put customer satisfaction at the center and shape a positive customer journey
- Support the station management with staff planning and team training
- Ensure quality standards are met, especially in dealing with customers
What we're looking for
- Completed vocational training and 2–3 years of professional experience, ideally in car rental, tourism or a comparable field
- High service and customer orientation with a friendly, professional and open manner
- Willingness to pitch in actively and strong communication skills in direct customer contact
- Organizational talent and ability to keep an overview and find solutions in challenging situations
- Very good German and English skills, written and spoken
- A valid class B driver's license
Your team
Stationsteam
The station team handling daily campervan rental operations
Benefits
- Collegial atmosphere with flat hierarchies, team spirit and regular team events
- Annual free rental for campervans
- Corporate benefits platform, travel industry card and family & friends discounts
- Development and growth through regular station life camps and trainings
- Buddy program with an experienced person from another station at the start
Apply
Direct apply at Roadsurfer
Opens the job posting at Roadsurfer
About roadsurfer
More than Europe's largest campervan rental company
Europe's largest campervan rental company, offering rent, abo, sales and the roadsurfer spots camping platform.
Mission
Rent an RV, start your adventure, be happy
Key facts
- Campervan rental
- Europe's largest campervan rental company
- Launched the roadsurfer spots platform in 2021
What they value
- Growth plays a central role at roadsurfer