Founding Strategy & Operations Lead - London
Job description
Founding Strategy & Operations Lead at ClaimSorted, responsible for building the operational framework that lets the company scale and for onboarding new insurance Partners from signed contract to live claims. The role is full-time and office-based in London.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- On-site · London, United Kingdom
What you'll do
- Build a clear, structured onboarding process that takes Partners from Sales through set-up and into Account Management, accounting for differences by region, line of business and program
- Own operational coordination during onboarding, so everyone involved knows who is responsible for what
- Simplify how Partners' systems integrate with ours, and lead the set-up and implementation of technology-enabled capabilities such as FNOL, policy analysis and system automations
- Take what you learn from Partners back to the Product team, so every onboarding is faster than the last
What we're looking for
- 5+ years in operations, implementation or consulting at a high-growth startup, tech firm or consultancy
- Demonstrated experience working directly with external Partners or clients, in a role where you owned the relationship
- A track record of implementing systems and processes across multiple regions
- Experience leading system integrations or technology rollouts for external clients
- The ability to lead without authority, coordinating peers across Sales, Claims, Product and Account Management to get things done
- Expertise turning chaos into process, and ensuring those processes survive as the team grows
- Strong written and spoken communication with Partners and with internal teams
Nice to have
- Insurance or claims experience
Benefits
- Generous, transparent equity participation
- 28 days annual leave plus bank holidays
- 30 days of remote work annually
- Private medical insurance
- Pension contributions
- Company offsites
- Accelerated promotion track in a high-growth environment
Apply
About ClaimSorted
Building a More Resilient World
ClaimSorted is an InsurTech company changing how insurance claims are handled. The world's largest insurers and Fortune 500 companies trust it to handle their claims and manage their risk. It grew 10x in the past year, raised one of the largest InsurTech rounds of its kind, and is backed by Y Combinator, Atomico and Eurazeo.
Mission
Building a more resilient world where people and businesses have the confidence to go after bigger opportunities, and defining how claims are handled for the next generation.
Key facts
- InsurTech
- Grew 10x in the past year
- Raised one of the largest InsurTech rounds of its kind
- Backed by Y Combinator, Atomico and Eurazeo
- World's largest insurers and Fortune 500 companies trust ClaimSorted to handle their claims and manage their risk
Partners & customers
What they value
- Move Fast – Act decisively, iterate quickly, optimise for momentum
- Always Overdeliver – We exceed expectations in everything we do
- Think Customer-First, Always – The customer experience drives every decision
- Challenge the Status Quo – We innovate relentlessly and never settle for 'good enough'
- Say It How It Is – Transparency and direct communication build trust