Founding Customer Training Manager - France (m/f/d)

Voize

Contract type

Ongoing

Work mode

100% remote

Experience

Mid-level · 3+ years

Job description

Lead in-person training sessions for new customer deployments, training groups of healthcare providers in French-speaking regions
Refine training materials and playbooks for the French market and for individual customers as needed
Travel to customer sites (estimated 2-3 weeks per month, depending on deployment schedule) to deliver on-site training and support go-live activities across France
Collaborate cross-functionally with Customer Success, Product, and the German training team to optimize training approach and share insights
Measure and report on training effectiveness, using adoption metrics and feedback to continuously improve our approach
Ensure compliance with French healthcare regulations and documentation requirements (GDPR, standards, etc.)
Company mission
voize builds AI companions that seamlessly take over digital workflows to give frontline workers more time to care, connect, and be present

Virtual stock options
France-based opportunity
Work from anywhere in France (travel to customer sites as needed)
Flexible working hours
Open culture with regular team collaboration and learning opportunities
Work on the founding team for a high-growth function with significant opportunity for impact and rapid growth
Make a real impact helping alleviate workload for healthcare professionals and improving care documentation quality
Competitive salary and benefits package
25 days of paid vacation per year plus French public holidays

3+ years in training, onboarding, or customer enablement in B2B, ideally healthcare or another technical environment, with experience building a program from scratch
Proven track record designing and delivering in-person training to non-technical and mixed-ability audiences
Business fluent level of French (C2 or bilingual) including regional and cultural nuance, plus working English for the international team
Ability to use adoption metrics and feedback to sharpen approach, and work around legacy EHRs and limited IT infrastructure
Information not specified
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